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Exam 1: Operations and Productivity

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Question 41

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Which of the following is not one of The Ten Critical Decisions of Operations Management?

A) layout strategy
B) maintenance
C) process and capacity design
D) mass customization
E) supply-chain management

F) B) and C)
G) A) and D)

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Question 42

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Three commonly used productivity variables are

A) quality,external elements,and precise units of measure.
B) labour,capital,and management.
C) technology,raw materials,and labour.
D) education,diet,and social overhead.
E) quality,efficiency,and low cost.

F) B) and D)
G) D) and E)

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Question 43

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"Should we make or buy this component?" is an issue in the ________ critical decision area.

Some of the operations-related activities of Hard Rock Café include designing meals and analyzing them for ingredient cost and labour requirements.

Productivity in Canada has increased significantly every year since 1973.

"How much inventory of this item should we have?" is within the critical decision area of managing quality.

Identify the three productivity variables used in the text.

Illiteracy and poor diets have been known to cost countries up to what percent of their productivity?

The Dulac Box plant produces wooden packing boxes to be used in the local seafood industry.Current operations allow the company to make 500 boxes per day,in two 8-hour shifts (250 boxes per shift).The company has introduced some moderate changes in equipment,and conducted appropriate job training,so that production levels have risen to 300 boxes per shift.Labour costs average $10 per hour for each of the 5 full-time workers on each shift.Capital costs were previously $3,000 per day,and rose to $3,200 per day with the equipment modifications.Energy costs were unchanged by the modifications,at $400 per day.What is the firm's multifactor productivity before and after the changes?

________ is the operations management trend that moves more decision making to the individual worker.

Reasons to study Operations Management include learning about all of the following except

The service sector makes up approximately what percentage of all jobs in the United States?

The Dulac Box plant produces wooden packing boxes to be used in the local seafood industry.Current operations allow the company to make 500 boxes per day,in two 8-hour shifts (250 boxes per shift).The company has introduced some small changes in equipment,and conducted appropriate job training,so that production levels have risen to 300 boxes per shift.These changes did not require any change in the amount of capital spending or energy use.What is the firm's new labour productivity?

Identify two operations-related tasks carried out by Hard Rock Café.Match each to its area of the Ten Critical Decisions.

Productivity is the ratio of ________ to ________.Using this relationship,productivity can be improved by ________ or ________.

Which of the following is the best example of a pure service?

Operations management is applicable

Why are operations managers faced with ethical and social challenges?

Felicien grows mirlitons (that's Cajun for Chayote squash)in his 100 by 100 foot garden.He then sells the crop at the local farmers' market.Two summers ago,he was able to produce and sell 1200 pounds of mirlitons.Last summer,he tried a new fertilizer that promised a 50% increase in yield.He harvested 1900 pounds.Did the fertilizer live up to its promise?

________ is the total of all outputs produced by the transformation process divided by the total of the inputs.