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According to Fred Luthans and his associates' study of 450 managers, ________ made the largest contribution to the success of managers in terms of speed of promotion within their organization.


A) networking
B) decision making
C) planning
D) controlling
E) staffing

F) B) and C)
G) A) and B)

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How do Mintzberg's roles of a liaison, spokesperson, and entrepreneur differ from one another? Explain.

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According to Mintzberg's managerial role...

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________ variables are variables that moderate the relationship between two or more variables.


A) Global
B) General
C) Dependent
D) Non-reactive
E) Contingency

F) C) and E)
G) B) and E)

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The planning function involves defining an organization's goals and establishing an overall strategy for achieving those goals.

A) True
B) False

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Josh Wallace, a sales executive, has recently been promoted to the position of sales manager at Synergy Corporation Bank. He has in the past gained a strong track record of making the highest number of sales in his branch. During his first few months as a manager, he regularly appreciated and acknowledged the team's efforts because he knew that it was the driving force behind high performance. However, the company has recently expressed its dissatisfaction with Josh's team as it has consistently failed to meet the sales targets of the branch. Which of the following, if true, would best explain this situation?


A) The bank had an existing list of contacts which was shared with the team.
B) The team was allotted areas with families from high income groups.
C) There has been a sharp rise in the country's citizens' purchasing power.
D) Josh had prior experience in leading large sales teams.
E) The team was motivated by extrinsic factors instead of intrinsic factors.

F) B) and D)
G) A) and B)

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Which of the following is an example of a position in a service job?


A) human resource executive
B) administrative executive
C) flight attendant
D) environmental campaigner
E) production line worker

F) A) and B)
G) A) and C)

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Compare and contrast the fields of psychology, social psychology, and sociology.

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All three fields deal with human behavio...

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According to Mintzberg's classification of managerial roles, a(n) ________ searches the organization and its environment for opportunities and initiates projects to bring about change.


A) spokesperson
B) disturbance handler
C) entrepreneur
D) resource allocator
E) negotiator

F) D) and E)
G) B) and E)

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One of the key challenges for managers in today's organizations is to ________.


A) be static in nature
B) conform to norms and practices
C) be resistant to change
D) follow age-old rules rigidly
E) stimulate tolerance for change

F) C) and D)
G) A) and B)

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Which of the following should employees undertake to deal with "temporariness" in the modern work climate?


A) continually update their knowledge and skills to perform new job requirements
B) be prepared to work in the same position for longer periods of time
C) have closer connections with peers and subordinates
D) avoid unpredictable situations to avert taking risks
E) engage in organizational politicking

F) C) and D)
G) A) and D)

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Which of the following determinants of behavior does organizational behavior study?


A) profits
B) job satisfaction
C) perks
D) individuals
E) collective bargaining

F) A) and C)
G) A) and E)

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Why do only a few absolutes apply to organizational behavior?

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Human beings are complex, and few, if an...

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The discretionary behavior that is not part of an employee's formal job requirements, and that contributes to the psychological and social environment of the workplace, is called cohesive behavior.

A) True
B) False

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________ is a key independent variable in positive organizational behavior research.


A) Engagement
B) Apathy
C) Despair
D) Constraint
E) Pessimism

F) C) and D)
G) B) and E)

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Samantha Reeves works as a sales manager at Synergy Bank. Explain the nature of tasks she would be performing according to Mintzberg's concept of leadership role.

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The leadership role comprise hiring, tra...

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Eighty percent of the employees in the United States work today in ________ jobs.


A) textile
B) military
C) mining
D) research
E) service

F) A) and B)
G) B) and D)

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In order to predict human behavior, it is best to supplement intuitive opinions with information derived from ________.


A) common sense
B) direct observation
C) systematic study
D) speculation
E) organizational theory

F) A) and E)
G) A) and C)

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________ refers to a gut feeling not necessarily supported by research.


A) Intuition
B) Reasoning
C) Rationality
D) Logic
E) Inference

F) C) and D)
G) C) and E)

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Which of the following is an example of an input at an individual level?


A) motivation
B) moods
C) values
D) perception
E) emotions

F) D) and E)
G) A) and B)

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You are bringing together faculty from different behavioral disciplines to author a new textbook in organizational behavior. Represented are professors from psychology, sociology, social psychology, anthropology, political science, and industrial engineering.Which faculty member is most likely to furnish information about personality, learning, and motivation?


A) sociology
B) psychology
C) anthropology
D) political science
E) industrial engineering

F) B) and D)
G) All of the above

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