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Scenario A. Use the information in the following list to answer the four questions that follow. Alice's Antique Jewelry is a small store that specializes in antique jewelry. In analyzing the environment, Alice has uncovered several interesting findings: 1. Alice has recently purchased more inventory than in the past. Her customers are selling most of their jewelry because their children are not interested in this type of jewelry. Also, these customers would prefer to liquidate their jewelry to help them with their daily expenses since they no longer wear most of it. 2. Alice has recently discovered that her business is in a historical preservation district so as she considers remodeling the shop, she has found she must pay attention to the guidelines set forth in the governing laws. 3. Alice's buyer-customer base seems to be changing. The tastes of the younger generation near her shop are shifting to modern jewelry so the customer base to which she sells is shrinking. 4. Alice has been told that she should investigate selling her inventory via the Internet, but she does not own (or understand how to use) a computer. 5. In reading a survey of regional business, Alice discovered that there are no other antique jewelry stores within a 200 mile radius of hers. -Finding 2 is most closely associated with which element of the macroenvironment?


A) laws and regulations
B) the economy
C) demographics
D) technology
E) the natural environment

F) B) and E)
G) A) and D)

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Scenario A. Use the information in the following list to answer the four questions that follow. Alice's Antique Jewelry is a small store that specializes in antique jewelry. In analyzing the environment, Alice has uncovered several interesting findings: 1. Alice has recently purchased more inventory than in the past. Her customers are selling most of their jewelry because their children are not interested in this type of jewelry. Also, these customers would prefer to liquidate their jewelry to help them with their daily expenses since they no longer wear most of it. 2. Alice has recently discovered that her business is in a historical preservation district so as she considers remodeling the shop, she has found she must pay attention to the guidelines set forth in the governing laws. 3. Alice's buyer-customer base seems to be changing. The tastes of the younger generation near her shop are shifting to modern jewelry so the customer base to which she sells is shrinking. 4. Alice has been told that she should investigate selling her inventory via the Internet, but she does not own (or understand how to use) a computer. 5. In reading a survey of regional business, Alice discovered that there are no other antique jewelry stores within a 200 mile radius of hers. -When Alice read the survey of regional businesses, she was investigating:


A) the competitive environment.
B) the macroenvironment.
C) a closed environment.
D) their internal environment.
E) the social environment.

F) A) and C)
G) A) and B)

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A decentralized, organic approach with mutual adjustment for managing uncertainty is ideal for which of the following environments?


A) Stable and complex
B) Complex and dynamic
C) Simple and stable
D) Dynamic and simple
E) Stable and dynamic

F) B) and E)
G) A) and B)

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_____ are the components of an organization that can be seen and heard, such as office layout, dress, orientation, stories, and written material.


A) Incendiaries
B) Visible artifacts
C) Perceived assimilations
D) Organizational divestitures
E) Apparitions

F) C) and E)
G) A) and B)

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When Musk advertises its soap products as better than Pearl soap products, Musk is demonstrating:


A) competitive aggression.
B) competitive pacification.
C) benchmarking.
D) smoothing.
E) cooptation.

F) D) and E)
G) A) and D)

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Which of the following approaches should an organization adopt for managing uncertainty in a simple and stable environment?


A) Centralized, organic with direct supervision
B) Decentralized, bureaucratic with standardized skills
C) Decentralized, organic with mutual adjustment
D) Centralized, bureaucratic with standardized work processes
E) Centralized, organic with mutual adjustment

F) A) and C)
G) C) and E)

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When Nancy's Yogurt Company acts on its own to promote the yogurt industry as a whole, the company is practicing:


A) competitive aggression.
B) competitive pacification.
C) public relations.
D) voluntary cooptation.
E) cooperative action.

F) A) and E)
G) B) and E)

Correct Answer

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_____ are companies that continuously change the boundaries for their task environments by seeking new products and markets, diversifying and merging, or acquiring new enterprises.


A) Defenders
B) Wanderers
C) Transformers
D) Prospectors
E) Divergers

F) A) and B)
G) B) and C)

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All organizations operate in a macroenvironment.

A) True
B) False

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As environmental uncertainty increases, managers must develop techniques and methods for collecting, sorting through, and interpreting information about the environment. Discuss four of these methods explaining when and why each would be used.

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Immigration patterns influence the management of the U.S. labor force. Discuss.

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Immigration patterns have a significant ...

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