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Explain why people,an organization's employees,are considered an invaluable asset.

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People and their talents -what they know...

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Managers who use their special technical expertise to support the efforts of line workers are called __________.


A) line managers
B) staff managers
C) project managers
D) general managers
E) administrators

F) A) and B)
G) B) and D)

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In February 2014,gunmen seized control of the government buildings in the Autonomous Republic of Crimea in Ukraine and raised a Russian flag over the headquarters of the Crimean Parliament in the regional capital of Simferopol.This began a series of events that has resulted in Crimea under Russian control and diplomatic efforts underway between Ukraine,the European Union,the United Nations,NATO,Russia,and the United States.These _______________________ conditions in Ukraine can impact companies doing business with Ukraine.


A) economic
B) technological
C) socio-cultural
D) legal-political
E) legal-cultural

F) A) and E)
G) A) and C)

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A manager who has responsibility for a single area of activity in the organization is __________.


A) a staff manager
B) a line manager
C) a functional manager
D) a general manager
E) a project manager

F) A) and B)
G) B) and D)

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Which of the following accurately describes an open system?


A) An open system is used to share and exchange information across organizational boundaries.
B) An open system is a collection of subsystems that are not connected to the external environment.
C) An open system is one of many systems that have a positive impact on employee satisfaction.
D) An open system interacts with the external environment in a continual process of transforming resource inputs into product outputs in the form of finished goods and/or services.
E) An open system treats its employees as an important asset.

F) C) and E)
G) A) and C)

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The systems resource approach to organizational effectiveness looks at the transformation process and examines how efficiently resources are utilized to produce goods and/or services.

A) True
B) False

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A volleyball coach must identify which players are best-suited for each position on the team and how the assembly of the larger unit will allow for the plays or strategies to be successfully executed.Placing just one player into a position in which he or she is not best-suited or does not understand the responsibility attached,may have adverse effects on the entire team's ability to complete a play or strategy.The volleyball coach is performing the management function of ______________________________.


A) planning
B) leading
C) controlling
D) organizing
E) following

F) A) and B)
G) D) and E)

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In management,the ability to translate knowledge into action that results in desired performance is called __________.


A) action-orientation
B) decision-making
C) performance effectiveness
D) performance efficiency
E) a skill

F) D) and E)
G) A) and B)

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Globalization refers to the worldwide interdependence of resource flows,product markets,and business competition that characterizes the new economy.

A) True
B) False

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__________ refers to the quantity and quality of work performance,with resource utilization taken into account.


A) Effectiveness.
B) Efficiency.
C) Profitability.
D) Productivity.
E) Organizational performance.

F) B) and D)
G) A) and E)

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The existence of an invisible barrier that prevents women and minorities from rising above a certain level of organizational responsibility is called __________.


A) prejudice
B) the glass ceiling effect
C) Gender Bias.
D) The Good Old Boy network
E) Stereotyping

F) B) and E)
G) A) and B)

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Which of the following is NOT a diversity trend in organizations' social-cultural environment?


A) More women are working.
B) People with disabilities are gaining more access to the workplace.
C) People of color are a decreasing percentage of the workforce.
D) More workers come from non-traditional families.
E) Religious diversity of workers is increasing.

F) A) and B)
G) C) and D)

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Line managers use special expertise to advise and support the efforts of staff workers.

A) True
B) False

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__________ and __________ help organizations of all types and sizes,locally and internationally,to speed transactions and improve decision making.


A) Knowledge workers ...computers
B) NAFTA ...the World Trade Organization
C) The Internet ... information technology
D) Information technology ... human capital
E) Globalization ... workforce diversity

F) B) and D)
G) None of the above

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All of the following are important stakeholder elements in the task environment of most organizations EXCEPT:


A) Customers.
B) Suppliers.
C) Supervisors.
D) Competitors.
E) Regulators.

F) A) and B)
G) B) and D)

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Society is becoming more lenient in its expectations that social institutions conduct their affairs according to high moral standards.

A) True
B) False

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When managers are classified according to hierarchical level in the organization they are described as __________.


A) project and product managers
B) global and domestic
C) top,middle,and team leaders or supervisors
D) functional,staff,and line
E) administrative and general

F) B) and E)
G) C) and D)

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Which statement about quality of work life QWL) is FALSE?


A) QWL expresses true respect for people at work.
B) QWL is part of all manager's accountability.
C) QWL provides for protection of individual rights.
D) QWL deals with human resource utilization in the performance process.
E) QWL changes very little during tough economic times.

F) A) and B)
G) C) and D)

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Each organization should return value to society and satisfy customers' needs in order to justify its continued existence.

A) True
B) False

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When general managers develop action priorities for their jobs that include goals and plans spanning long and short time frames,they are performing the important activity of __________.


A) agenda setting
B) leading
C) motivating
D) controlling
E) information processing

F) A) and B)
G) A) and E)

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