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Leveraging the expertise of people across an organization can help _____.


A) prevent new employees from innovating
B) prevent new employees from repeating some of the mistakes of others
C) avoid collaborations with contractors and suppliers
D) avoid the dissemination of tacit knowledge

E) B) and D)
F) C) and D)

Correct Answer

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_____ connects various pieces of content to form a complete picture.


A) Metadata
B) Schema
C) Microdata
D) Macrodata

E) None of the above
F) A) and D)

Correct Answer

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Product life cycle management is used by organizations to enable individuals,teams,and entire organizations to collectively and systematically create,share,and apply knowledge in order to achieve their objectives.

A) True
B) False

Correct Answer

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Identify a true statement about an informal community of practice.


A) It's members meet with little advanced planning.
B) It's members meet on a regularly scheduled basis.
C) It's members have a planned agenda.
D) It's members have identified speakers.

E) All of the above
F) None of the above

Correct Answer

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Which of the following has caused organizations to establish knowledge management programs in their information technology (IT) or human resource management departments?


A) Normalization
B) Globalization
C) Amortization
D) Personalization

E) None of the above
F) A) and B)

Correct Answer

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Which of the following is true of knowledge management?


A) Organizations implement knowledge management projects to foster innovation by encouraging the free flow of ideas.
B) Knowledge management enables users to gain administrator-level access to a computer without the end user's consent or knowledge.
C) Knowledge management prevents computers from being controlled from one or more remote locations by hackers,without the knowledge or consent of their owners.
D) Organizations implement knowledge management to prevent fraudulent activities associated with computers and networks.

E) A) and B)
F) C) and D)

Correct Answer

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The use of a(n) _____ leads to faster and more accurate implementation of necessary changes to an organization's policies and procedures.


A) enterprise resource planning system
B) risk and disaster management system
C) business rule management system
D) supply chain management system

E) B) and C)
F) All of the above

Correct Answer

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Which of the following is true of social network analysis (SNA) ?


A) SNA provides the quality control objectives to be achieved by several organizational units.
B) SNA provides a clear picture of how geographically dispersed employees and organizational units collaborate.
C) SNA provides the accounts of a company and generates financial statements for external reporting.
D) SNA provides plans for changes in new government and industry rules and regulations.

E) None of the above
F) C) and D)

Correct Answer

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A business rule management system enables business users to define,deploy,monitor,and maintain organizational policies and the decisions flowing from the policies.

A) True
B) False

Correct Answer

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Identify the goal of knowledge management.


A) To enable easy access to business data and create efficient,streamlined work processes
B) To provide comparable performance of systems even as the volume of data handled increases
C) To decrease costs and improve customer service while reducing the overall investment in inventory at the same time
D) To improve the creation,retention,sharing,and reuse of an individual's or a team's knowledge

E) None of the above
F) B) and D)

Correct Answer

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Burtex Inc.is an application development organization.Twenty five of its knowledgeable employees are retiring in the upcoming months.Burtex Inc.wants to capture the knowledge of its longtime employees to provide answers to frequently asked questions and save time and effort in training new hires.Identify the technology that would help the organization achieve its goal.


A) Web 1.0
B) Web 600
C) Wen 2.0
D) Web 500

E) B) and D)
F) B) and C)

Correct Answer

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_____ comprises a range of practices concerned with increasing awareness,fostering learning,speeding collaboration and innovation,and exchanging insights of individuals,teams,or entire organizations.


A) Knowledge management
B) Sales management
C) Resource management
D) Disaster management

E) B) and D)
F) A) and B)

Correct Answer

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Zero-based budgeting develops models,tools,documents,processes,and terminology that represent the accumulated knowledge of a community.

A) True
B) False

Correct Answer

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What is Web 2.0?

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Web 2.0 is a term describing changes in ...

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Defining how a knowledge management effort will support specific organizational goals and objectives will help a person _____.


A) prevent the permanent loss of expertise related to core operations
B) avoid leveraging the expertise of people across an organization
C) sell a project to others and elicit their support and enthusiasm
D) follow time-tested methods and concepts

E) A) and B)
F) None of the above

Correct Answer

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_____ is knowledge that is documented,stored,and codified-such as standard procedures,product formulas,customer contact lists,market research results,and patents.


A) Tacit knowledge
B) Explicit knowledge
C) Rootkit knowledge
D) Persistent knowledge

E) C) and D)
F) None of the above

Correct Answer

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What is social network analysis?

Correct Answer

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Social network analysis (SNA)is a techni...

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Bella,an expert violinist,attended violin classes from the age of five.The knowledge that Bella possesses is an example of _____.


A) rootkit knowledge
B) lucent knowledge
C) tacit knowledge
D) explicit knowledge

E) None of the above
F) A) and B)

Correct Answer

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A(n) _____ is a group whose members share a common set of goals and interests and regularly engage in sharing and learning as they strive to meet those goals.


A) zero-based budgeting committee
B) through-the-line team
C) community of practice
D) above-the-line team

E) C) and D)
F) All of the above

Correct Answer

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What can be learnt from small-scale projects taken by an organization?

Correct Answer

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An organization taking on small-scale pr...

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