Question 1

This chapter discusses how each organization has its own culture and sets of values shared by most of its members. What kind of shared values might you find at a law firm?

Accepted Answer

Shared values at a law firm might be: The legal system works, the legal system is fair, lawyers help people, and people need help with the legal system because it is complicated.

Question 2

All of the following describe the effects of globalization except:

Accepted Answer

A)   significant decreases in operating costs.
B)   reduction of labor costs through outsourcing.
C)   ability to find low-cost suppliers.
D)   increases in transaction costs.
E)   replication of business models in multiple countries.F) C) and D)
G) A) and B)

Question 3

How does critical thinking relate to the problem-solving process?

Accepted Answer

Simply following a rote pattern of decis...

Question 4

As described in the chapter case, which of the following constitutes a people element of the UPS tracking system?

Accepted Answer

A)   The web-based Post Sales Order Management System
B)   The ability to provide package status reports to customers
C)   The decision to use automation
D)   The implementation of in-house package tracking software
E)   The ability to embed UPS functions in external sitesF) B) and D)
G) A) and B)

Question 5

Which of the following is an important skill for an accounting major?

Accepted Answer

A)   An understanding of online transaction and reporting systems
B)   An understanding of product management enterprise systems
C)   An understanding of supplier management enterprise systems
D)   An understanding of enterprise systems that enhance leadership
E)   An understanding of enterprise systems for customer relationship managementF) All of the above
G) B) and E)

Question 6

Identifying a problem includes agreeing that a problem exists.

Accepted Answer

A) True 
 B)False  True

Question 7

People, organizations, and information technology are all dimensions of information systems.

Accepted Answer

A) True 
 B)False

Question 8

All of the following are new technology-related trends in MIS except:

Accepted Answer

A)   cloud computing.
B)   big data.
C)   IoT.
D)   the mobile digital platform.
E)   co-creation of business value.F) B) and C)
G) C) and D)

Question 9

In choosing the best solution for a business problem, all of the following are important considerations except:

Accepted Answer

A)   the cost of the solution.
B)   the feasibility of the solution given existing resources and skills.
C)   the length of time to implement the solution.
D)   the attitudes of employees.
E)   the ability to forget about the problem once it has been solved.F) A) and C)
G) A) and E)

Question 10

Describe the four steps taken in solving a business problem.

Accepted Answer

The four steps are problem identificatio...

Question 11

A database into which employees manually input customer names and addresses is riddled with errors and you have been charged with rectifying the situation. In considering the organizational dimensions of this problem, you should consider the:

Accepted Answer

A)   skill levels of the employees inputting the data.
B)   training given to the employees inputting the data.
C)   business processes in place governing the manual input of the data.
D)   types of automatic error checking provided by the input software.
E)   storage capacity of the database.F) A) and C)
G) None of the above C

Question 12

As a result of new public laws, accountants require an intimate knowledge of databases, reporting systems, and networks.

Accepted Answer

A) True 
 B)False

Question 13

In order to understand how a specific business firm uses information systems, you need to know something about the history and culture of the company.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is the best definition of an information system?

Accepted Answer

A)   A set of interrelated components that collect (or retrieve) , process, store, and distribute information to support decision making and control in an organization
B)   Computers, keyboards, printers, and telecommunications devices
C)   A set of detailed programmed instructions that transform raw data into information
D)   Physical devices and software that can be connected to share voice, data, images, sound, and video
E)   A global network that uses universal standardsF) A) and E)
G) C) and E)

Question 15

Verizon's implementation of a web-based digital dashboard to provide managers with real-time information, such as customer complaints, is an example of:

Accepted Answer

A)   improved flexibility.
B)   improved decision making.
C)   competitive advantage.
D)   supplier intimacy.
E)   a new product.F) C) and D)
G) B) and E)

Question 16

Inadequate resources are an example of the ________ dimension of business problems.

Accepted Answer

A)   management
B)   organizational
C)   people
D)   infrastructure
E)   culturalF) C) and E)
G) D) and E)

Question 17

An example of a business using information systems for supplier intimacy is:

Accepted Answer

A)   Apple's creation of the iPad.
B)   JCPenney's information system that allows its contract manufacturers to see what garments have been sold and need to be replaced.
C)   Citibank's ATM system.
D)   Verizon's web-based digital dashboard providing real-time company information for managers.
E)   the Mandarin Oriental's use of computers to keep track of guests' preferences.F) D) and E)
G) A) and B)

Question 18

Telepresence is an example of which of the following?

Accepted Answer

A)   Business intelligence
B)   Social business
C)   IoT
D)   Mobile digital platform
E)   Virtual meetingF) B) and C)
G) A) and D)

Question 19

Federal law requires many businesses to keep email messages for ten years.

Accepted Answer

A) True 
 B)False

Question 20

Flapjack Flats, a new pancake restaurant chain, is having difficulty finding pancake chefs. This is a business problem that falls into the:

Accepted Answer

A)   management dimension.
B)   people dimension.
C)   organizational dimension.
D)   technical dimension.
E)   cultural dimension.F) A) and B)
G) A) and C)

Exam 1: Business Information Systems in Your Career

This chapter discusses how each organization has its own culture and sets of values shared by most of its members. What kind of shared values might you find at a law firm?

Correct AnswerverifiedShared values at a law firm might be: The legal system works, the legal system is fair, lawyers help people, and people need help with the legal system because it is complicated.

All of the following describe the effects of globalization except:

Correct AnswerverifiedShow Answer

How does critical thinking relate to the problem-solving process?

Correct AnswerverifiedSimply following a rote pattern of decis...View AnswerShow Answer

As described in the chapter case, which of the following constitutes a people element of the UPS tracking system?

Correct AnswerverifiedShow Answer

Which of the following is an important skill for an accounting major?

Correct AnswerverifiedShow Answer

Identifying a problem includes agreeing that a problem exists.

Correct AnswerverifiedTrue

People, organizations, and information technology are all dimensions of information systems.

Correct AnswerverifiedShow Answer

All of the following are new technology-related trends in MIS except:

Correct AnswerverifiedShow Answer

In choosing the best solution for a business problem, all of the following are important considerations except:

Correct AnswerverifiedShow Answer

Describe the four steps taken in solving a business problem.

Correct AnswerverifiedThe four steps are problem identificatio...View AnswerShow Answer

A database into which employees manually input customer names and addresses is riddled with errors and you have been charged with rectifying the situation. In considering the organizational dimensions of this problem, you should consider the:

Correct AnswerverifiedC

As a result of new public laws, accountants require an intimate knowledge of databases, reporting systems, and networks.

Correct AnswerverifiedShow Answer

In order to understand how a specific business firm uses information systems, you need to know something about the history and culture of the company.

Correct AnswerverifiedShow Answer

Which of the following is the best definition of an information system?

Correct AnswerverifiedShow Answer

Verizon's implementation of a web-based digital dashboard to provide managers with real-time information, such as customer complaints, is an example of:

Correct AnswerverifiedShow Answer

Inadequate resources are an example of the ________ dimension of business problems.

Correct AnswerverifiedShow Answer

An example of a business using information systems for supplier intimacy is:

Correct AnswerverifiedShow Answer

Telepresence is an example of which of the following?

Correct AnswerverifiedShow Answer

Federal law requires many businesses to keep email messages for ten years.

Correct AnswerverifiedShow Answer

Flapjack Flats, a new pancake restaurant chain, is having difficulty finding pancake chefs. This is a business problem that falls into the:

Correct AnswerverifiedShow Answer

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Shared values at a law firm might be: The legal system works, the legal system is fair, lawyers help people, and people need help with the legal system because it is complicated.

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Simply following a rote pattern of decis...
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True

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The four steps are problem identificatio...
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C

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