Question 1

Deep acting is hiding inner feelings by modifying facial expressions.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following statements is true regarding emotions?

Accepted Answer

A)   Emotions are caused by specific events.
B)   Emotions last longer than moods.
C)   Moods are more action oriented in nature than emotions.
D)   Emotions are generally not indicated by distinct facial expressions.
E)   Emotions are less intense feelings than moods.F) B) and C)
G) A) and B)

Question 3

Which of the following statements is true regarding the sources of moods and emotions?

Accepted Answer

A)   Moods and emotions are independent of the personality of the individuals.
B)   Sleep quality affects mood.
C)   The weather strongly affects moods.
D)   As we grow older, we experience more negative emotions.
E)   People tend to be in their best moods on Sundays.F) B) and E)
G) C) and D)

Question 4

Carlos is upset because his boss gave him work to finish over the weekend. It is Friday. Which of the following will least help Carlos lift his spirits?

Accepted Answer

A)   going skiing with friends
B)   playing videogames with his friends
C)   going out to dinner with his friends
D)   going to a party at his friend's house
E)   having his card club over for dinner at his houseF) A) and B)
G) A) and E)

Question 5

Which of the following terms best describes feelings that tend to be less intense than emotions?

Accepted Answer

A)   affect
B)   cognition
C)   moods
D)   thoughts
E)   reactionsF) A) and E)
G) None of the above

Question 6

People in good moods or experiencing positive emotions are less likely than others to use heuristics, or rules of thumb.

Accepted Answer

A) True 
 B)False

Question 7

Theresa is the manager of a production unit. Which of the following methods would likely be of the least use to improve her employees' moods?

Accepted Answer

A)   use humor
B)   give employees tokens of appreciation for work they do well
C)   hire positive employees
D)   be in a good mood herself
E)   arrange for employees to see funny videos at workF) A) and E)
G) B) and C)

Question 8

Henry is upset because his boss recently reprimanded him for missing a deadline. The boss put Henry on a probation period, causing him to lose his two days a week telecommuting privilege. Henry now has to work at the office five days a week. Which of the following is most likely to result from Henry's negative attitude due to the reprimand?

Accepted Answer

A)   deviant workplace behavior
B)   emotional contagion
C)   cognitive dissonance
D)   positivity offset
E)   distinction biasF) A) and E)
G) B) and E)

Question 9

Kathryn expresses her anger against her supervisor for denying her a well-deserved promotion. Which of the following terms best describes the intense feelings that she directs at him?

Accepted Answer

A)   affect
B)   cognition
C)   moods
D)   emotional labor
E)   emotionsF) B) and C)
G) None of the above

Question 10

What term is used for those emotions that an organization requires workers to show and considers appropriate in a given job?

Accepted Answer

A)   felt emotions
B)   displayed emotions
C)   conditional emotions
D)   required emotions
E)   mandated emotionsF) C) and E)
G) A) and B)

Question 11

A researcher finds that people who work in a fish processing plant, doing work that most people find extremely unpleasant, still have a positive mood about 60 percent of the time. Which of the following concepts can explain such a finding?

Accepted Answer

A)   bandwagon effect
B)   framing effect
C)   the fundamental attribution error
D)   self-serving bias
E)   positivity offsetF) A) and B)
G) A) and E)

Question 12

People who are ________ are less likely to be able to ________ their emotions.

Accepted Answer

A)   narcissistic; suppress
B)   neurotic; control
C)   happy; control
D)   sad; suppress
E)   confident; changeF) A) and C)
G) A) and E)

Question 13

________ indicates a person's ability to be self-aware, detect emotions in others, and manage emotional cues and information.

Accepted Answer

A)   Emotional intelligence
B)   Emotional dissonance
C)   Confirmation bias
D)   Cognitive distortion
E)   Cognitive dissonanceF) C) and D)
G) None of the above

Question 14

Rahael's team was recently responsible for missing a major sales goal. According to the affective events theory, which of the following is most likely to occur?

Accepted Answer

A)   Rahael will become discouraged but will keep working harder for next time.
B)   Rahael will become discouraged and will start to dislike her job.
C)   Raheal will become more motivated but will start to dislike her job.
D)   Rahael will become more motivated and will keep working harder for next time.
E)   Rahael might react as stated in both A and D.F) A) and D)
G) A) and C)

Question 15

Which of the following mood dimensions is a pure marker of high negative affect?

Accepted Answer

A)   depression
B)   stress
C)   fatigue
D)   boredom
E)   nervousnessF) A) and B)
G) All of the above

Question 16

When the team he supports wins the World Cup, Robert feels a surge of joy, which turns into a feeling of satisfaction that lasts for days. What is one of the reasons that the feeling of satisfaction might be categorized as a mood and not an emotion?

Accepted Answer

A)   It is a very strong feeling.
B)   It is brought about by a specific event.
C)   It has a lengthy duration.
D)   It is a positive feeling.
E)   It is expressed on his face.F) A) and C)
G) A) and E)

Question 17

________ is a pure marker of low negative affect.

Accepted Answer

A)   Boredom
B)   Nervous
C)   Relaxed
D)   Excited
E)   SerenityF) B) and E)
G) D) and E)

Question 18

Evidence confirms there is no real difference between men and women when it comes to emotional reactions.

Accepted Answer

A) True 
 B)False

Question 19

People who score ________ on emotional stability are more likely to react strongly to ________ events.

Accepted Answer

A)   low; positive
B)   low; negative
C)   average; positive
D)   average; negative
E)   high; negativeF) C) and E)
G) None of the above

Question 20

Julia is highly aware of her own and other's emotions. She is good at reading emotional cues and knows how to express her emotions without violating organizational norms. This information indicates that Julia has ________.

Accepted Answer

A)   low cognitive dissonance
B)   low self-esteem
C)   low emotional dissonance
D)   high emotional intelligence
E)   high job satisfactionF) D) and E)
G) C) and E)

Exam 4: Emotions and Moods

What term is used for those emotions that an organization requires workers to show and considers appropriate in a given job?

Correct Answer
verified

Which of the following terms best describes feelings that tend to be less intense than emotions?

Correct Answer
verified

People in good moods or experiencing positive emotions are less likely than others to use heuristics, or rules of thumb.

Correct Answer
verified

Which of the following statements is true regarding emotions?

Correct Answer
verified

________ is a pure marker of low negative affect.

Correct Answer
verified

Kathryn expresses her anger against her supervisor for denying her a well-deserved promotion. Which of the following terms best describes the intense feelings that she directs at him?

Correct Answer
verified

Correct Answer
verified

When the team he supports wins the World Cup, Robert feels a surge of joy, which turns into a feeling of satisfaction that lasts for days. What is one of the reasons that the feeling of satisfaction might be categorized as a mood and not an emotion?

Correct Answer
verified

A researcher finds that people who work in a fish processing plant, doing work that most people find extremely unpleasant, still have a positive mood about 60 percent of the time. Which of the following concepts can explain such a finding?

Correct Answer
verified

Carlos is upset because his boss gave him work to finish over the weekend. It is Friday. Which of the following will least help Carlos lift his spirits?

Correct Answer
verified

Julia is highly aware of her own and other's emotions. She is good at reading emotional cues and knows how to express her emotions without violating organizational norms. This information indicates that Julia has ________.

Correct Answer
verified

People who score on emotional stability are more likely to react strongly to events.

Correct Answer
verified

Deep acting is hiding inner feelings by modifying facial expressions.

Correct Answer
verified

People who are are less likely to be able to their emotions.

Correct Answer
verified

Which of the following mood dimensions is a pure marker of high negative affect?

Correct Answer
verified

Which of the following statements is true regarding the sources of moods and emotions?

Correct Answer
verified

Evidence confirms there is no real difference between men and women when it comes to emotional reactions.

Correct Answer
verified

________ indicates a person's ability to be self-aware, detect emotions in others, and manage emotional cues and information.

Correct Answer
verified

Theresa is the manager of a production unit. Which of the following methods would likely be of the least use to improve her employees' moods?

Correct Answer
verified

Rahael's team was recently responsible for missing a major sales goal. According to the affective events theory, which of the following is most likely to occur?

Correct Answer
verified

Exam 4: Emotions and Moods

What term is used for those emotions that an organization requires workers to show and considers appropriate in a given job?

Correct AnswerverifiedShow Answer

Which of the following terms best describes feelings that tend to be less intense than emotions?

Correct AnswerverifiedShow Answer

People in good moods or experiencing positive emotions are less likely than others to use heuristics, or rules of thumb.

Correct AnswerverifiedShow Answer

Which of the following statements is true regarding emotions?

Correct AnswerverifiedShow Answer

________ is a pure marker of low negative affect.

Correct AnswerverifiedShow Answer

Kathryn expresses her anger against her supervisor for denying her a well-deserved promotion. Which of the following terms best describes the intense feelings that she directs at him?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

When the team he supports wins the World Cup, Robert feels a surge of joy, which turns into a feeling of satisfaction that lasts for days. What is one of the reasons that the feeling of satisfaction might be categorized as a mood and not an emotion?

Correct AnswerverifiedShow Answer

A researcher finds that people who work in a fish processing plant, doing work that most people find extremely unpleasant, still have a positive mood about 60 percent of the time. Which of the following concepts can explain such a finding?

Correct AnswerverifiedShow Answer

Carlos is upset because his boss gave him work to finish over the weekend. It is Friday. Which of the following will least help Carlos lift his spirits?

Correct AnswerverifiedShow Answer

Julia is highly aware of her own and other's emotions. She is good at reading emotional cues and knows how to express her emotions without violating organizational norms. This information indicates that Julia has ________.

Correct AnswerverifiedShow Answer

People who score ________ on emotional stability are more likely to react strongly to ________ events.

Correct AnswerverifiedShow Answer

Deep acting is hiding inner feelings by modifying facial expressions.

Correct AnswerverifiedShow Answer

People who are ________ are less likely to be able to ________ their emotions.

Correct AnswerverifiedShow Answer

Which of the following mood dimensions is a pure marker of high negative affect?

Correct AnswerverifiedShow Answer

Which of the following statements is true regarding the sources of moods and emotions?

Correct AnswerverifiedShow Answer

Evidence confirms there is no real difference between men and women when it comes to emotional reactions.

Correct AnswerverifiedShow Answer

________ indicates a person's ability to be self-aware, detect emotions in others, and manage emotional cues and information.

Correct AnswerverifiedShow Answer

Theresa is the manager of a production unit. Which of the following methods would likely be of the least use to improve her employees' moods?

Correct AnswerverifiedShow Answer

Rahael's team was recently responsible for missing a major sales goal. According to the affective events theory, which of the following is most likely to occur?

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
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Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

People who score on emotional stability are more likely to react strongly to events.

Correct Answer
verified

Correct Answer
verified

People who are are less likely to be able to their emotions.

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
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