Question 1

According to Teyber (2006) ,which of the following affect constructions would most likely manifest in a client whose family or culture discouraged expression of anger?

Accepted Answer

A)  sadness-anger-shame
B)  sadness-anger-guilt
C)  anger-sadness-shame
D)  anger-sadness-guiltE) A) and B)
F) B) and D)

Question 2

Explain the steps in formulating an effective reflection of feelings response.

Accepted Answer

Formulating an effective reflection of feelings response involves several key steps. First, actively listen to the speaker and pay attention to their verbal and nonverbal cues to understand their emotions. Then, identify the specific feeling or emotion being expressed by the speaker. This may require interpreting their words and body language to accurately capture their emotional state.

Next, formulate a response that reflects the speaker's feelings back to them in a way that demonstrates understanding and empathy. Use language that mirrors the speaker's emotions and validates their experience. For example, if the speaker expresses frustration, you might respond by saying, "It sounds like you're feeling really frustrated about this situation."

It's important to be genuine and sincere in your response, as insincerity can be easily detected and may undermine the effectiveness of the reflection. Additionally, be mindful of your tone of voice and body language to convey empathy and understanding.

Finally, allow the speaker the opportunity to confirm or correct your reflection. This shows that you are open to feedback and committed to accurately understanding their emotions. It also provides the speaker with validation and the opportunity to further explore and express their feelings.

By following these steps, you can formulate an effective reflection of feelings response that fosters a deeper connection and understanding between you and the speaker.

Question 3

Which is not a part of the paraphrasing process?

Accepted Answer

A)  listening carefully to the client response to ensure accuracy.
B)  attending carefully to the client's non-verbal message.
C)  listening for the affect message.
D)  translating the key part of the message.E) C) and D)
F) A) and B)

Question 4

When a client gives a long response and you must infer feelings or thoughts,it is helpful to follow your summarization with

Accepted Answer

A)  a question to check the accuracy of your inference.
B)  another summarization.
C)  a question to ask the client to explain their thoughts or feelings explicitly.
D)  silence.E) C) and D)
F) None of the above A

Question 5

The _____________ is a rephrasing of the client's previous communication that neither adds nor detracts from the message.

Accepted Answer

A)  summary
B)  paraphrase
C)  reflection of content
D)  none of the aboveE) B) and D)
F) All of the above

Question 6

The reflection of feelings is used to attend to the client's

Accepted Answer

A)  message content.
B)  non-verbal messages.
C)  emotional tone.
D)  thought processes.E) All of the above
F) C) and D)

Question 7

In mirroring the feelings of the client,the reflection must

Accepted Answer

A)  match the level of emotional intensity exactly.
B)  be less emotionally intense than the client's feelings.
C)  match or exceed the client's level of emotional intensity.
D)  greatly exceed the level of the client's expressed emotions.E) All of the above
F) C) and D)

Question 8

Nichols (2009) describes two purposes for listening,namely to take in information and to

Accepted Answer

A)  validate them as people.
B)  bear witness to their experience.
C)  show you care about them.
D)  answer their questions.E) A) and B)
F) C) and D)

Question 9

Create a dialogue between a helper and a client that shows examples of the skills learned in this chapter.Which example was the most difficult to generate? Why do you think it was difficult for you?

Accepted Answer

Hello, how can I help you today?
C: Hi, ...

Question 10

In your experience of being confronted with others' verbal and nonverbal expression of emotion,which feelings tend to be the most uncomfortable for you to acknowledge and address? Why do you think this is so?

Accepted Answer

In my experience, the most uncomfortable...

Question 11

Egan (2014) suggests that biases become problematic in

Accepted Answer

A)  evaluative listening.
B)  summarizing.
C)  reflections of content.
D)  filtered listening.E) A) and C)
F) None of the above

Question 12

Reflection of feelings is important because it

Accepted Answer

A)  is used to convey basic empathy.
B)  affirms client feelings instead of negating or judging them.
C)  helps clients with a history of oppression feel seen and respected.
D)  all of the above.E) A) and C)
F) None of the above

Question 13

Clients find value in reflection of feelings because it allows them to

Accepted Answer

A)  build rapport with the helper.
B)  recognize and accept their feelings.
C)  explain their thinking.
D)  understand the counseling process.E) A) and C)
F) All of the above B

Question 14

Which of the following is NOT true about summarization?

Accepted Answer

A)  it forms a cohesive picture of the client's messages.
B)  it focuses a client who is less verbal.
C)  it helps identify themes.
D)  it is a common skill in terminating with a client.E) A) and D)
F) B) and C)

Question 15

What is often one of the toughest challenges for beginning helpers?

Accepted Answer

A)  listening.
B)  summarizing.
C)  applying strategies.
D)  building rapport.E) C) and D)
F) B) and D)

Question 16

Explain Young's (2013)listening cycle.Why does the cycle often unfold in this order?

Accepted Answer

Young's (2013) listening cycle is a mode...

Question 17

Paraphrasing

Accepted Answer

A)  usually picks up on cognitive content.
B)  should be interspersed with other strategies to avoid parroting the client.
C)  should use the most important words form the client's response.
D)  all of the above.E) B) and C)
F) A) and D)

Question 18

Which of the following is NOT a listening skill?

Accepted Answer

A)  summarization of feelings.
B)  paraphrasing.
C)  reflection of feelings.
D)  motivational interviewing.E) B) and D)
F) A) and D)

Question 19

Paraphrasing is important because it confirms for the client that the helper

Accepted Answer

A)  is able to understand them.
B)  is listening.
C)  has understood in a non-judgmental way.
D)  will have strategies to help them solve the problem.E) C) and D)
F) None of the above

Question 20

A summarization of content is similar to a paraphrase.They differ in the aspect of

Accepted Answer

A)  focus.One is emotionally based and one is cognitively based.
B)  length.A summarization deals with many comments whereas a paraphrase focuses on one.
C)  time.One looks at comments made over time,the other focuses on the client's last response.
D)  none of the above.E) None of the above
F) C) and D)

Exam 5: Listening Skills

According to Teyber (2006) ,which of the following affect constructions would most likely manifest in a client whose family or culture discouraged expression of anger?

Correct Answer
verified

Explain the steps in formulating an effective reflection of feelings response.

Which is not a part of the paraphrasing process?

Correct Answer
verified

When a client gives a long response and you must infer feelings or thoughts,it is helpful to follow your summarization with

Correct Answer
verified
A

The _____________ is a rephrasing of the client's previous communication that neither adds nor detracts from the message.

Correct Answer
verified

The reflection of feelings is used to attend to the client's

Correct Answer
verified

In mirroring the feelings of the client,the reflection must

Correct Answer
verified

Nichols (2009) describes two purposes for listening,namely to take in information and to

Correct Answer
verified

Create a dialogue between a helper and a client that shows examples of the skills learned in this chapter.Which example was the most difficult to generate? Why do you think it was difficult for you?

Correct Answer
Answered by ExamLex AI
Hello, how can I help you today?
C: Hi, ...
View Answer

In your experience of being confronted with others' verbal and nonverbal expression of emotion,which feelings tend to be the most uncomfortable for you to acknowledge and address? Why do you think this is so?

Correct Answer
Answered by ExamLex AI
In my experience, the most uncomfortable...
View Answer

Egan (2014) suggests that biases become problematic in

Correct Answer
verified

Reflection of feelings is important because it

Correct Answer
verified

Clients find value in reflection of feelings because it allows them to

Correct Answer
verified
B

Which of the following is NOT true about summarization?

Correct Answer
verified

What is often one of the toughest challenges for beginning helpers?

Correct Answer
verified

Explain Young's (2013)listening cycle.Why does the cycle often unfold in this order?

Correct Answer
Answered by ExamLex AI
Young's (2013) listening cycle is a mode...
View Answer

Paraphrasing

Correct Answer
verified

Which of the following is NOT a listening skill?

Correct Answer
verified

Paraphrasing is important because it confirms for the client that the helper

Correct Answer
verified

A summarization of content is similar to a paraphrase.They differ in the aspect of

Correct Answer
verified

Exam 5: Listening Skills

According to Teyber (2006) ,which of the following affect constructions would most likely manifest in a client whose family or culture discouraged expression of anger?

Correct AnswerverifiedShow Answer

Explain the steps in formulating an effective reflection of feelings response.

Which is not a part of the paraphrasing process?

Correct AnswerverifiedShow Answer

When a client gives a long response and you must infer feelings or thoughts,it is helpful to follow your summarization with

Correct AnswerverifiedA

The _____________ is a rephrasing of the client's previous communication that neither adds nor detracts from the message.

Correct AnswerverifiedShow Answer

The reflection of feelings is used to attend to the client's

Correct AnswerverifiedShow Answer

In mirroring the feelings of the client,the reflection must

Correct AnswerverifiedShow Answer

Nichols (2009) describes two purposes for listening,namely to take in information and to

Correct AnswerverifiedShow Answer

Create a dialogue between a helper and a client that shows examples of the skills learned in this chapter.Which example was the most difficult to generate? Why do you think it was difficult for you?

Correct AnswerAnswered by ExamLex AIHello, how can I help you today?C: Hi, ...View AnswerShow Answer

In your experience of being confronted with others' verbal and nonverbal expression of emotion,which feelings tend to be the most uncomfortable for you to acknowledge and address? Why do you think this is so?

Correct AnswerAnswered by ExamLex AIIn my experience, the most uncomfortable...View AnswerShow Answer

Egan (2014) suggests that biases become problematic in

Correct AnswerverifiedShow Answer

Reflection of feelings is important because it

Correct AnswerverifiedShow Answer

Clients find value in reflection of feelings because it allows them to

Correct AnswerverifiedB

Which of the following is NOT true about summarization?

Correct AnswerverifiedShow Answer

What is often one of the toughest challenges for beginning helpers?

Correct AnswerverifiedShow Answer

Explain Young's (2013)listening cycle.Why does the cycle often unfold in this order?

Correct AnswerAnswered by ExamLex AIYoung's (2013) listening cycle is a mode...View AnswerShow Answer

Paraphrasing

Correct AnswerverifiedShow Answer

Which of the following is NOT a listening skill?

Correct AnswerverifiedShow Answer

Paraphrasing is important because it confirms for the client that the helper

Correct AnswerverifiedShow Answer

A summarization of content is similar to a paraphrase.They differ in the aspect of

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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Correct Answer
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A

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Correct Answer
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Correct Answer
Answered by ExamLex AI
Hello, how can I help you today?
C: Hi, ...
View Answer

Correct Answer
Answered by ExamLex AI
In my experience, the most uncomfortable...
View Answer

Correct Answer
verified

Correct Answer
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Correct Answer
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B

Correct Answer
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Correct Answer
verified

Correct Answer
Answered by ExamLex AI
Young's (2013) listening cycle is a mode...
View Answer

Correct Answer
verified

Correct Answer
verified

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Correct Answer
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