Question 1

In fixed-interval reordering systems, the operations manager determines a minimum level of inventory and once this level is reached, inputs are reordered.

Accepted Answer

A) True 
 B)False

Question 2

The Japanese process of continuous improvement in the organization's production system from numerous small, incremental improvements in production processes is known as

Accepted Answer

A)   just-in-time.
B)   kaizen.
C)   kanban.
D)   ISO.E) A) and D)
F) A) and C)

Question 3

The source of standards for defining quality today is the

Accepted Answer

A)   customer.
B)   operations department.
C)   strategic planning team.
D)   internal standards set.E) All of the above
F) A) and D)

Question 4

A form of JIT system that originated in Japan and uses cards to generate inventory is known as

Accepted Answer

A)   ISO
B)   kanban
C)   kaizen
D)   MRPE) C) and D)
F) A) and C)

Question 5

Quality management techniques

Accepted Answer

A)   are limited to operations management.
B)   seldom cut across departmental boundaries.
C)   can be used in team performance.
D)   all of the aboveE) A) and D)
F) All of the above

Question 6

The kanban system is driven by

Accepted Answer

A)   inventory levels.
B)   quality.
C)   customer demand.
D)   management goals.E) All of the above
F) A) and B)

Question 7

Customer fulfillment begins when

Accepted Answer

A)   an order is received.
B)   when the firm's product will be delivered.
C)   when the inputs are ready to produce the product.
D)   when capacity is evaluated.E) None of the above
F) A) and B)

Question 8

The employee and equipment stay in one workstation as the product moves through the system in a ________ layout.

Accepted Answer

A)   product
B)   process
C)   fixed-position
D)   facilitiesE) B) and C)
F) A) and B)

Question 9

What is a JIT system?

Accepted Answer

A JIT system is a just-in-time system.Th...

Question 10

What are the three basic control types that a manager can exercise?

Accepted Answer

The three basic control types are feedfo...

Question 11

Which of the following is true concerning the measurement of performance?

Accepted Answer

A)   Qualitative standards are easier to measure than quantitative standards.
B)   Quantitative standards and data can be measured objectively.
C)   Qualitative standards are not open to human interpretation.
D)   Only quantitative data should be measured for a company to improve its performance.E) B) and D)
F) B) and C)

Question 12

When the operations manager determines a minimum level of inventory then reorders inputs when this level is reached, she is using

Accepted Answer

A)   fixed-interval reordering.
B)   a conversion process.
C)   MRP.
D)   fixed-point reordering.E) A) and D)
F) None of the above

Question 13

In process reengineering, the firm is viewed as

Accepted Answer

A)   a complete process.
B)   an individual area supplying materials to other areas.
C)   small increments of ongoing change.
D)   separate and distinct processes.E) A) and D)
F) A) and C)

Question 14

The basis of ________ is the understanding that all employees and organizational units should be working harmoniously to satisfy the customer.

Accepted Answer

A)   quality circles
B)   TQM
C)   MRP
D)   ORRE) None of the above
F) A) and C)

Question 15

Which of the following is not a component of the Deming wheel?

Accepted Answer

A)   Plan
B)   Do
C)   Convert
D)   ActE) All of the above
F) B) and C)

Question 16

The problem of lost cards experienced with the kanban system is addressed with

Accepted Answer

A)   JIT.
B)   an electronic kanban system that uses a scanner to read in a code on a container.
C)   process reengineering.
D)   all of the aboveE) A) and B)
F) A) and C)

Question 17

Which type of control would have been most helpful to BP in averting the oil spill in the Gulf of Mexico? Why?

Accepted Answer

The feedforward control would have been ...

Question 18

A particularly complex project's conversion activities might best be monitored with a

Accepted Answer

A)   PDCA cycle.
B)   PERT network.
C)   Gantt chart.
D)   load chart.E) A) and D)
F) C) and D)

Question 19

________ ultimately decide what constitutes quality through ________.

Accepted Answer

A)   Customers; purchasing decisions
B)   Managers; operations decisions
C)   Employees; quality circles
D)   Managers; company and employee goalsE) B) and C)
F) C) and D)

Question 20

Common causes of ongoing variances that operations management should correct include which of the following?

Accepted Answer

A)   Scheduling errors
B)   Inaccurate documentation
C)   Weak designs
D)   all of the aboveE) A) and C)
F) None of the above

Exam 15: Operation and Information System Management

The kanban system is driven by

Correct AnswerverifiedShow Answer

What are the three basic control types that a manager can exercise?

Correct AnswerverifiedThe three basic control types are feedfo...View AnswerShow Answer

The source of standards for defining quality today is the

Correct AnswerverifiedShow Answer

A form of JIT system that originated in Japan and uses cards to generate inventory is known as

Correct AnswerverifiedShow Answer

Quality management techniques

Correct AnswerverifiedShow Answer

The problem of lost cards experienced with the kanban system is addressed with

Correct AnswerverifiedShow Answer

When the operations manager determines a minimum level of inventory then reorders inputs when this level is reached, she is using

Correct AnswerverifiedShow Answer

What is a JIT system?

Correct AnswerverifiedA JIT system is a just-in-time system.Th...View AnswerShow Answer

Which of the following is true concerning the measurement of performance?

Correct AnswerverifiedShow Answer

In fixed-interval reordering systems, the operations manager determines a minimum level of inventory and once this level is reached, inputs are reordered.

Correct AnswerverifiedShow Answer

A particularly complex project's conversion activities might best be monitored with a

Correct AnswerverifiedShow Answer

Common causes of ongoing variances that operations management should correct include which of the following?

Correct AnswerverifiedShow Answer

________ ultimately decide what constitutes quality through ________.

Correct AnswerverifiedShow Answer

Customer fulfillment begins when

Correct AnswerverifiedShow Answer

The basis of ________ is the understanding that all employees and organizational units should be working harmoniously to satisfy the customer.

Correct AnswerverifiedShow Answer

Which type of control would have been most helpful to BP in averting the oil spill in the Gulf of Mexico? Why?

Correct AnswerverifiedThe feedforward control would have been ...View AnswerShow Answer

Which of the following is not a component of the Deming wheel?

Correct AnswerverifiedShow Answer

The employee and equipment stay in one workstation as the product moves through the system in a ________ layout.

Correct AnswerverifiedShow Answer

In process reengineering, the firm is viewed as

Correct AnswerverifiedShow Answer

The Japanese process of continuous improvement in the organization's production system from numerous small, incremental improvements in production processes is known as

Correct AnswerverifiedShow Answer

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The three basic control types are feedfo...
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A JIT system is a just-in-time system.Th...
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ultimately decide what constitutes quality through .

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The feedforward control would have been ...
View Answer

Correct Answer
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Correct Answer
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