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Exam 14: Motivating Employees

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Question 51

Multiple Choice

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According to McGregor's Theory X perspective, employees __________.

A) like work
B) want to avoid responsibility
C) are trying to satisfy their need for esteem
D) consider work a natural activity
E) can exercise self-direction

F) D) and E)
G) A) and E)

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Question 52

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Refer to the scenario below to answer the following questions. Changing Jobs (Scenario) Marty sat in his favourite chair at home and pondered his work situation. The funding in his division had been cut by 25 percent, but the production goals were 10 percent higher! Something had to change, and he knew it was his job to figure out how to make the goals achievable. He decided to try to improve the way that tasks are combined into each job. First, he needed to know how many tasks there were to each job and how frequently each task was repeated. He also knew that because of the funding cut, people were going to be asked to expand their jobs horizontally. But he also felt that to balance this he should expand the jobs vertically by adding planning and evaluating responsibilities. Together, even though the employees were clearly being asked to contribute more, he felt they would have a greater degree of control over their work. Neither managers nor employees looked forward to this coming year, but it was "do or die" situation! -Asking people to expand their jobs horizontally is a design strategy known as job __________.

A) enlargement
B) scope
C) enrichment
D) extension
E) depth

F) All of the above
G) A) and B)

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Question 53

Multiple Choice

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The _________ says that employees are taking the initiative to change how their work is performed.

A retired senior who goes back to college to pursue a degree because she always wondered if she was capable is most likely focused on what need?

Research clearly indicates that the Theory Y manager is more effective in motivating employees than the Theory X manager.

Individuals belief that s/he is capable of performing a task is referred to as _________.

describe in detail the implications of using the goal-setting theory for organizations.

Which of the following is true about job enlargement and job enrichment?

A police telephone dispatcher who must handle calls as they come in according to a routine and highly specified procedure would experience which job characteristic?

Which expectancy theory linkage explains the degree to which a student desires a good job?

Irene, CEO of a small company, strongly believes in Douglas McGregor's assumptions about human nature. Which of the following management practices is Irene most likely to favor to maximize employee motivation?

Refer to the scenario below to answer the following questions. What Do You Expect? (Scenario) The employees at Acme Toilets Inc. are not working as hard as Jill, their supervisor, would like. The sales representatives aren't meeting their sales quotas, and Jill can't seem to motivate them to try harder. Jill has been studying Vroom's expectancy theory and has decided to try to apply it to her workplace. -If the sales reps believe that they can achieve their sales quotas, but don't believe that management will really reward them when they do, their motivation is being influenced by low __________.

__________ is the degree to which a job requires completion of a whole and identifiable piece of work.

Refer to the scenario below to answer the following questions. Core Job Characteristics at JCM Corp. (Scenario) JCM Corporation's management believes their employees could be more motivated by their jobs. The jobs were recently enlarged and some improvements in motivation have been observed. -In addition to these changes, the managers at JCM explained how each job had an impact on the work of other employees and the lives of JCM's customers. This describes which core dimension in the job characteristics model?

An autobody shop worker who specializes in painting and who sprays paint eight hours a day is experiencing which job characteristic?

Which of the following actions accurately reflects the reinforcement theory of motivation?

Goal-setting theory says that ________.

Refer to the scenario below to answer the following questions. Core Job Characteristics at JCM Corp. (Scenario) JCM Corporation's management believes their employees could be more motivated by their jobs. The jobs were recently enlarged and some improvements in motivation have been observed. -In addition to enlarging the jobs, management at JCM is considering the implementation of a job enrichment program to give workers more independence and responsibility. This will have the biggest effect on which core dimension in the job characteristics model?

According to Maslow's hierarchy of needs theory, lower-order needs are predominantly satisfied internally while higher-order needs are satisfied externally.

According to Herzberg, achievement, recognition, and growth are examples of __________.