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The balanced scorecard is a performance evaluation system that requires management to consider financial measures of performance,but not nonfinancial measures.

A) True
B) False

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Which of the following can increase a company's return on investment?


A) decrease in operating income
B) decrease in total assets
C) decrease in asset turnover ratio
D) decrease in residual income

E) B) and C)
F) A) and B)

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Which of the following is a key performance indicator of the financial perspective in a balanced scorecard?


A) hours of employee training
B) number of warranty claims
C) percentage of market share
D) return on investment

E) A) and D)
F) B) and C)

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Which of the following is most likely to appear on the responsibility report for a manufacturing production supervisor?


A) direct labor costs
B) factory rent
C) advertising costs
D) depreciation

E) A) and B)
F) None of the above

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An effective performance evaluation system will ________.


A) promote goal congruence and coordination.
B) provide feedback.
C) communicate expectations.
D) all of the above.

E) B) and C)
F) A) and C)

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The level of employee satisfaction is a key performance indicator of the ________ perspective of a balanced scorecard.


A) financial
B) learning and growth
C) internal business
D) customer

E) B) and D)
F) B) and C)

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State the strategy for each of the perspectives of the balanced scorecard. State the strategy for each of the perspectives of the balanced scorecard.

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In a decentralized company,segment managers may not fully understand the big picture when making decisions.

A) True
B) False

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Divine,Inc.sells cosmetic products in the United States.Which one of the following is most likely to be a cost center for Divine?


A) a Divine retail store in Dallas
B) the Divine human resource department
C) a Divine kiosk at a mall for selling its products
D) the Divine product lines

E) B) and C)
F) B) and D)

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List the primary goals of performance evaluation systems.

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The goals of the performance e...

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Trendables,a manufacturer of electronic jewelry,had the following results from its Subunit W: Trendables,a manufacturer of electronic jewelry,had the following results from its Subunit W:     Requirements: 1.Complete the performance evaluation report for this subunit (round to two decimal places). 2.Based on the data presented and your knowledge of the company,what type of responsibility center is this subunit? 3.Which items should be investigated if management's decision criteria is to investigate all variances equal to or exceeding $10,000 and 10% (both criteria must be met)? 4.Is it possible that the variances are due to a higher-than-expected sales volume? 5.Which balanced scorecard perspective is being addressed by this performance report? Is it a lead or lag indicator? Requirements: 1.Complete the performance evaluation report for this subunit (round to two decimal places). 2.Based on the data presented and your knowledge of the company,what type of responsibility center is this subunit? 3.Which items should be investigated if management's decision criteria is to investigate all variances equal to or exceeding $10,000 and 10% (both criteria must be met)? 4.Is it possible that the variances are due to a higher-than-expected sales volume? 5.Which balanced scorecard perspective is being addressed by this performance report? Is it a lead or lag indicator?

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Requirement 1:
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Requirement 2:
The rep...

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Dantone,Inc.provides the following information: Dantone,Inc.provides the following information:   Calculate the return on investment. A) 10% B) 45% C) 4% D) 14% Calculate the return on investment.


A) 10%
B) 45%
C) 4%
D) 14%

E) B) and D)
F) None of the above

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Which of the following affects the company's ability to make on-time deliveries?


A) return on investment
B) product's price
C) warranty claims
D) production cycle time

E) A) and D)
F) C) and D)

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The primary objective in setting transfer prices is to ________.


A) establish a system that determines the best transfer prices for the company as a whole
B) evaluate the managers of the responsibility centers involved
C) achieve goal congruence by selecting a price that will maximize overall company profits
D) make it easy for managers to select prices that maximize division profits

E) None of the above
F) A) and D)

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The balanced scorecard focuses only on lead indicators,because lag indicators are not important for performance evaluation.

A) True
B) False

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In a ________,the manager is responsible for generating revenues and controlling costs.


A) cost center
B) profit center
C) revenue center
D) transfer pricing center

E) All of the above
F) C) and D)

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A unique factor of responsibility accounting performance reports is the focus on responsibility and controllability.

A) True
B) False

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In an investment center,the manager is primarily responsible for ________.


A) controlling costs
B) generating revenues
C) generating revenues and controlling costs
D) generating profits and efficiently managing invested capital

E) C) and D)
F) A) and B)

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Which responsibility center managers are responsible for both generating revenue and either controlling costs or efficiently managing invested capital?


A) cost and profit centers
B) revenue and profit centers
C) profit and investment centers
D) revenue and investment centers

E) B) and D)
F) B) and C)

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Cost center responsibility reports typically focus on the flexible budget variance.

A) True
B) False

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