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Exam 1: The Exceptional Manager: What You Do How You Do It

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Question 21

Multiple Choice

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The general manager of a furniture store recently gave a motivational PowerPoint presentation to his employees on the value of being courteous to each customer.The manager's behavior is an example of

A) leading.
B) delegating.
C) upkeep.
D) situational control.
E) planning.

F) A) and B)
G) A) and E)

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Question 22

Multiple Choice

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At ABC Manufacturing,employees work together to achieve the company goals and purposes.ABC Manufacturing is a(n)

A) ad hoc team.
B) organization.
C) visionary.
D) user of stretch goals.
E) force.

F) A) and E)
G) All of the above

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Question 23

Multiple Choice

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Elizabeth is a chef and the kitchen manager in an upscale restaurant.She is very knowledgeable in both the culinary and restaurant management fields.Because she possesses these technical skills,Elizabeth can be considered a(n) ____ worker.

Which of the following are the characteristics of an entrepreneur?

Tutors for Students (TFI) is an organization with the purpose of offering free tutoring to older students.TFI does not expect to earn any money through its operations.Therefore,TFI is an example of a ____ organization.

This question has two parts;be sure to answer each.First,describe the three principal skills that good managers need to have.Second,suppose you are the managing editor of a local newspaper,and give an example of each skill that you might use daily while performing your job.

_________ refer to the ability to motivate,to inspire trust,and to communicate with others.

An individual or individuals who work(s) within an existing organization,using personal resources to make the most of an opportunity,is a(n)

George is developing a new employee schedule for his lawn care service due to the increase in business during the summer.While doing this,George is involved in organizing.

Maria,the public relations manager of a local library,is meeting with the news media regarding a new reading program for children.Maria is performing the _______ role.

In February,Paula,the manager of a landscaping company,is looking at the upcoming need for more workers to handle the increased customers in spring and summer.Which of the four key management processes is she using?

Because upper management must deal with problems that are ambiguous but that could have far-reaching consequences,____ skills are particularly important for top managers.

Telecommuting has been found to enhance employee satisfaction and performance.

Imagine that you are the manager of a housekeeping service.Specifically describe how you would use the four functions of management to run your services for the next week.

The city fire department offers its services to any individual within its city limits,so even Paul,who is driving through the city on vacation,received assistance with a car fire.The fire department is an example of a ___organization.

At times,to be efficient in management means not using resources in the most cost-effective way.

Which one of the following is one way to think about management?

Organizations can gain a competitive advantage simply by matching their competition in terms of cutting costs and responsiveness to employees.

The vice president of human resources for a national electronics retailer is meeting with employees of several stores to present information to workers that their stores are closing and how the company will help employees in the future.Here,the vice president of HR is playing a(n) _______ role.

Over the past 10 years,business crime has all but disappeared,thanks to technological oversight.