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Maria,the CEO of EnviroSystems,has only three people reporting to her: the vice president of marketing,vice president of HR,and vice president of accounting.Maria has a


A) narrow span of control.
B) small unity of command.
C) wide span of control.
D) focused span of control.
E) broad span of influence.

F) C) and D)
G) All of the above

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Time Warner has different divisions for magazines,movies,recordings,cable television,and so on.The Warner Bros.part of the empire alone has divisions spanning movies and television,a broadcast network,retail stores,theaters,amusement parks,and music.Time Warner is an example of an organization with ____ divisions.


A) geographic
B) common
C) product
D) merchandise
E) customer

F) A) and B)
G) D) and E)

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Organizations using a matrix structure


A) contain multiple overlapping command structures,in which all employees report to three or more managers.
B) centralize authority into a single person.
C) contain two command structures,in which some people report to two bosses.
D) establish a hierarchy in which employees report to only one supervisor.
E) utilize teams or workgroups with few lines of authority.

F) C) and D)
G) B) and E)

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_______ are voluntary collectives with the purpose of advancing their members' interests.One example of such a collective is the Teamsters Union.


A) Clan cultures
B) Nonprofit organizations
C) Volunteer co-ops
D) For-profit organizations
E) Mutual-benefit organizations

F) None of the above
G) A) and C)

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When Angela,a new nurse was hired at Mercy Hospital,the HR manager gave her a handout containing a chart that showed a family-tree-like pattern of boxes and lines.This document,which shows the formal lines of authority and the organization's official positions and work specializations,at the hospital is called an organization chart.

A) True
B) False

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_____ are the two kinds of spans of control.


A) Tall and short
B) Flat and broad
C) Tall and hollow
D) Hierarchy and nonhierarchy
E) Narrow and wide

F) B) and C)
G) All of the above

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Jean-Paul,the store manager at an H&M outlet,was speaking with Patty,his new assistant manager,about the store's system of job relationships;he also explained whom she will report to and who will report to her.Jean-Paul said,"This structure is one of the things that motivates our employees to work together to achieve our company's goals." Jean-Paul was telling Patty about the store's


A) organizational structure.
B) organizational culture.
C) code of ethics.
D) diversity plan.
E) values statement.

F) A) and D)
G) A) and E)

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IKEA employees are inspired to work hard by an anecdote from their Swedish founder,Invar Kamprad,who told how he was berated by his father for failing repeatedly to get out of bed to milk the cows on his family's farm.Then one day he got an alarm clock."'Now by jiminy,I'm going to start a new life,' he determined,setting the alarm for twenty to six and removing the 'off button.'" Invar Kamprad is an example of a(n)


A) trend.
B) fable.
C) hero.
D) urban legend.
E) key employee.

F) A) and B)
G) A) and C)

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The structure of Sandal Mart consists of people with similar specialties put together in formal groups,such as the marketing,accounting,and human resource departments.Sandal Mart has a _____ structure.


A) simple
B) focused
C) hollow
D) functional
E) centralized

F) None of the above
G) B) and D)

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