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Exam 11: Conflict Management

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Question 51

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Suggest potential solution to values conflict.

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Values conflicts can be solved, rather t...

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Question 52

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Which of the following factors is typically involved in a content conflict?

A) Argument over the existence of an idea
B) Argument over the values of another person
C) Differences in self-definition
D) Differences in belief systems

E) C) and D)
F) A) and C)

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Question 53

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Dennis has received two job offers with attractive employee benefits. He finds it difficult to choose one of the two offers as both offers are equally good. Identify the conflict that Dennis is facing.

A person with a(n) _____ style of conflict management uses his or her skills to blend differences of both sides together and form a workable alternative.

_____ is a process that begins when one person sees that another person has damaged-or is about to damage-something that the other person cares about.

According to the Thomas-Kilman Conflict Model, avoiders typically say negative things about a conflict they have been involved in if someone else brings it up.

The _____ strategy of conflict resolution allows one side of a conflict to win at the expense of the other.

Which of the following conflict resolution strategies produces unhappy people on both sides of an issue?

Conflicts always affect the workplace negatively.

A compromiser generally doesn't feel as much of a need to rush to a solution as a competitor does.

Why do many managers fall back on the competitor style of conflict management?

The _____ strategy of conflict resolution produces unhappy people on both sides of an issue.

Conflicts can be classified as functional or dysfunctional.

Which of the following conflicts is most likely to occur when a member of a group breaks its rules, or norms?

According to the Thomas-Kilman Conflict Model, in which style of conflict management is the manager cooperative even at the expense of personal goals?

List the steps involved in the process of analyzing conflicts.

According to the Thomas-Kilman Conflict Model, it is important for a "compromiser" that all parties achieve basic goals and maintain good relationships.

Suggest ways to make working with low conformers less problematic.

In the context of styles of conflict management, the "compromisers" have the strongest need to rush to the solution because they see "agreement" as more important than the issue itself.

The democratic vote approach is not as effective in resolving conflicts in organizations as it is in the political system because: