Question 1

Monitoring performance to ensure that day-to-day goals are being implemented and taking corrective action as needed is known as ______ control.

Accepted Answer

A)   strategic
B)   functional
C)   operational
D)   tactical
E)   managerialF) B) and E)
G) A) and E)

Question 2

Which of the following is a primary function of management?

Accepted Answer

A)   communicating
B)   globalizing
C)   cooperating
D)   organizing
E)   influencingF) A) and E)
G) B) and C) D

Question 3

Gina was recently promoted to facilities director at Wholesome Grains. Which of the following should she do immediately as she tries to improve productivity?

Accepted Answer

A)   Use the established technology with which her employees are most familiar.
B)   Rotate all personnel so that each has an opportunity to try something new.
C)   Hire new employees such that they are similar to those already on the team.
D)   Establish a system of measurement.
E)   Cut costs.F) A) and B)
G) C) and D)

Question 4

Which of the following is not characteristic of an external audit?

Accepted Answer

A)   performed by CPAs
B)   primarily used when management suspects embezzlement
C)   performed by an independent organization
D)   verifies that generally accepted accounting principles have been followed
E)   verifies the accuracy and fairness of financial statementsF) B) and D)
G) B) and C)

Question 5

Standards are best measured when they are _____.

Accepted Answer

A)   broad
B)   quantifiable
C)   narrow
D)   efficient
E)   ethicalF) B) and C)
G) B) and E) B

Question 6

What is productivity? Why is increasing productivity important? In the context of a specific job, preferably from your own experience, discuss at least three ways that managers can improve productivity.

Accepted Answer

Productivity is the ratio of outputs to ...

Question 7

Asset management ratios indicate how effectively an organization is managing its assets, such as whether it has obsolete or excess inventory on hand.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is not a financial control?

Accepted Answer

A)   budgets
B)   financial statements
C)   ratio analysis
D)   audits
E)   RATERF) A) and D)
G) A) and E)

Question 9

Bureaucratic control is most appropriate for an organization in which the tasks are explicit and certain.

Accepted Answer

A) True 
 B)False

Question 10

TQM is defined as a comprehensive approach dedicated to continuous _____.

Accepted Answer

A)   measurement of quantifiable goals and quick corrections
B)   product innovation and organizational learning, over fast cycles
C)   quality improvement, training, and customer satisfaction
D)   customer input into management strategy and decision making
E)   focus on components of service success: tangibles, questions, and marginsF) A) and E)
G) A) and B)

Question 11

Increasing gross domestic product in the United States depends on raising productivity, as well as on a growing workforce.

Accepted Answer

A) True 
 B)False

Question 12

A budget that allocates increased or decreased funds to a department by using the last budget period as a reference point is called a(n)  _____.

Accepted Answer

A)   standardized budget
B)   fixed budget
C)   zero-based budget
D)   incremental budget
E)   tactical budgetF) C) and D)
G) A) and C)

Question 13

______ ratios can help an organization to detect if it has obsolete or excessive inventory on hand.

Accepted Answer

A)   Return
B)   Liquidity
C)   Debt management
D)   Activity
E)   Asset managementF) D) and E)
G) C) and E)

Question 14

What are the four common characteristics of successful control systems? What are at least four barriers to a successful control system?

Accepted Answer

Successful control systems have four com...

Question 15

Return ratios-often called return on investment (ROI) or return on assets (ROA)-indicate how effective management is in generating a return, or profits, on its assets.

Accepted Answer

A) True 
 B)False

Question 16

Six Sigma means being 99.9997% perfect.

Accepted Answer

A) True 
 B)False

Question 17

The two core principles of TQM are people orientation and productivity orientation.

Accepted Answer

A) True 
 B)False

Question 18

The internal business perspective, including business processes such as quality, employee skills, and productivity, is what the company must do internally to meet its customers' expectations.

Accepted Answer

A) True 
 B)False  True

Question 19

Which of the following is a not one of the seven challenges a manager must deal with in the 21st century?

Accepted Answer

A)   sustainability
B)   ethical standards
C)   economic stagnation
D)   globalization
E)   diversityF) All of the above
G) D) and E)

Question 20

ROI is a(n)  _____.

Accepted Answer

A)   liquidity ratio
B)   cash ratio
C)   return ratio
D)   asset management ratio
E)   debt management ratioF) A) and B)
G) B) and D)

Exam 16: Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Monitoring performance to ensure that day-to-day goals are being implemented and taking corrective action as needed is known as ______ control.

Correct AnswerverifiedShow Answer

Which of the following is a primary function of management?

Correct AnswerverifiedD

Gina was recently promoted to facilities director at Wholesome Grains. Which of the following should she do immediately as she tries to improve productivity?

Correct AnswerverifiedShow Answer

Which of the following is not characteristic of an external audit?

Correct AnswerverifiedShow Answer

Standards are best measured when they are _____.

Correct AnswerverifiedB

What is productivity? Why is increasing productivity important? In the context of a specific job, preferably from your own experience, discuss at least three ways that managers can improve productivity.

Correct AnswerverifiedProductivity is the ratio of outputs to ...View AnswerShow Answer

Asset management ratios indicate how effectively an organization is managing its assets, such as whether it has obsolete or excess inventory on hand.

Correct AnswerverifiedShow Answer

Which of the following is not a financial control?

Correct AnswerverifiedShow Answer

Bureaucratic control is most appropriate for an organization in which the tasks are explicit and certain.

Correct AnswerverifiedShow Answer

TQM is defined as a comprehensive approach dedicated to continuous _____.

Correct AnswerverifiedShow Answer

Increasing gross domestic product in the United States depends on raising productivity, as well as on a growing workforce.

Correct AnswerverifiedShow Answer

A budget that allocates increased or decreased funds to a department by using the last budget period as a reference point is called a(n) _____.

Correct AnswerverifiedShow Answer

______ ratios can help an organization to detect if it has obsolete or excessive inventory on hand.

Correct AnswerverifiedShow Answer

What are the four common characteristics of successful control systems? What are at least four barriers to a successful control system?

Correct AnswerverifiedSuccessful control systems have four com...View AnswerShow Answer

Return ratios-often called return on investment (ROI) or return on assets (ROA)-indicate how effective management is in generating a return, or profits, on its assets.

Correct AnswerverifiedShow Answer

Six Sigma means being 99.9997% perfect.

Correct AnswerverifiedShow Answer

The two core principles of TQM are people orientation and productivity orientation.

Correct AnswerverifiedShow Answer

The internal business perspective, including business processes such as quality, employee skills, and productivity, is what the company must do internally to meet its customers' expectations.

Correct AnswerverifiedTrue

Which of the following is a not one of the seven challenges a manager must deal with in the 21st century?

Correct AnswerverifiedShow Answer

ROI is a(n) _____.

Correct AnswerverifiedShow Answer

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D

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B

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Productivity is the ratio of outputs to ...
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Successful control systems have four com...
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True

Which of the following is a not one of the seven challenges a manager must deal with in the 21^st century?

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