A) People tend to settle for satisficing.
B) There is a smaller pool of information.
C) The employees are not intellectually stimulated.
D) There are multiple perspectives to the decision.
E) There is more transparency among employees.
Correct Answer
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Multiple Choice
A) A group intentionally keeps presenting negative arguments to force further investigation of the alternative under consideration.
B) A structured debate between two conflicting courses of action is held.
C) Conflict generated within the group is minimized by enforcing group unity.
D) Conflict generated within the group is maximized by including not only factual counterarguments but also personal attacks.
E) The leader performs the role of peacekeeper when attacks are directed at individuals.
Correct Answer
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Multiple Choice
A) valuing long-term benefits and costs more heavily than short-term benefits and costs.
B) overestimating the long-term effects of the decision.
C) underestimating the short-term effects of the decision.
D) valuing short-term benefits and costs more heavily than longer-term benefits and costs.
E) making quick decisions with whatever information is at hand.
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Multiple Choice
A) goal displacement
B) domination
C) intuition
D) groupthink
E) satisficing
Correct Answer
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Multiple Choice
A) Garbage can model
B) Devil's advocacy
C) Individual dominance
D) Illusion of control
E) Discounting the future
Correct Answer
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Multiple Choice
A) vigilant decisions.
B) programmed decisions.
C) non-vigilant decisions.
D) nonprogrammed decisions.
E) structured decisions.
Correct Answer
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Multiple Choice
A) optimizing
B) maximizing
C) satisficing
D) vigilance
E) diligence
Correct Answer
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Multiple Choice
A) customer realizes increased value as a result of the decision.
B) manager has carefully completed all stages in the decision-making process.
C) manager has overdone the decision-making process.
D) employees have full control over the decision-making process.
E) employees have been monitored to see their reactions to the decision.
Correct Answer
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Multiple Choice
A) psychological bias
B) affective conflict
C) cognitive conflict
D) bounded rationality
E) framing effect
Correct Answer
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Multiple Choice
A) nonprogrammed decision.
B) programmed decision.
C) reprogrammed decision.
D) risky decision.
E) complex decision.
Correct Answer
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Multiple Choice
A) loses sight of its original goal and a new, less-important goal emerges.
B) becomes so eager to avoid conflict that it adopts a goal or decision too quickly.
C) generates as many goals as it can but does not allow criticism of people or ideas.
D) disagrees on goals, or the members compete with one another for resources.
E) is unsure about goals and is in disagreement about what to do.
Correct Answer
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Multiple Choice
A) In crises, managers should make decisions only after taking all of the details into account.
B) An effective plan for crisis management should include communication actions.
C) In crises, managers should avoid making decisions under pressure.
D) It is not imperative to include crisis management on the management's agenda.
E) Crises can never provide benefits to a company.
Correct Answer
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Not Answered
Correct Answer
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Multiple Choice
A) vigilant
B) nonprogrammed
C) programmed
D) satisficing
E) non-vigilant
Correct Answer
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True/False
Correct Answer
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Multiple Choice
A) programmed decisions
B) contingency plans
C) ready-made solutions
D) satisficing plans
E) maximizing plans
Correct Answer
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Multiple Choice
A) select an alternative.
B) evaluate the decision.
C) challenge the status quo.
D) generate alternatives.
E) identify the problem.
Correct Answer
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Multiple Choice
A) garbage can
B) contingency plan
C) incremental
D) coalitional
E) bounded rationality
Correct Answer
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Multiple Choice
A) maximizing
B) compromising
C) optimizing
D) satisficing
E) framing
Correct Answer
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Multiple Choice
A) anticipating the results
B) implementing the solution
C) diagnosing remaining issues
D) criteria analysis
E) evaluating the decision
Correct Answer
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