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Which of the following is a disadvantage of group decisions?


A) People tend to settle for satisficing.
B) There is a smaller pool of information.
C) The employees are not intellectually stimulated.
D) There are multiple perspectives to the decision.
E) There is more transparency among employees.

F) B) and E)
G) C) and D)

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Which of the following best describes the dialectic method of managing group decision making?


A) A group intentionally keeps presenting negative arguments to force further investigation of the alternative under consideration.
B) A structured debate between two conflicting courses of action is held.
C) Conflict generated within the group is minimized by enforcing group unity.
D) Conflict generated within the group is maximized by including not only factual counterarguments but also personal attacks.
E) The leader performs the role of peacekeeper when attacks are directed at individuals.

F) C) and D)
G) B) and E)

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Discounting the future refers to


A) valuing long-term benefits and costs more heavily than short-term benefits and costs.
B) overestimating the long-term effects of the decision.
C) underestimating the short-term effects of the decision.
D) valuing short-term benefits and costs more heavily than longer-term benefits and costs.
E) making quick decisions with whatever information is at hand.

F) None of the above
G) B) and E)

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A phenomenon that occurs in decision making when group members avoid disagreement as they strive for consensus is known as _____.


A) goal displacement
B) domination
C) intuition
D) groupthink
E) satisficing

F) A) and D)
G) B) and D)

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Marie, the manager of an advertising agency, realizes that during meetings people feel strong inhibitions about disagreeing, but when conflicts arise, they become personal and emotional. Marie has therefore assigned Scott, a colleague, the task of pointing out problems and criticizing ideas to ensure that their downsides are fully explored. Which of the following best describes the procedure used in this scenario?


A) Garbage can model
B) Devil's advocacy
C) Individual dominance
D) Illusion of control
E) Discounting the future

F) B) and D)
G) A) and C)

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Important, difficult decisions that require creative approaches tend to be


A) vigilant decisions.
B) programmed decisions.
C) non-vigilant decisions.
D) nonprogrammed decisions.
E) structured decisions.

F) D) and E)
G) A) and C)

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When decision makers carefully and conscientiously execute all six stages of decision making, the decision makers are said to have exercised ______.


A) optimizing
B) maximizing
C) satisficing
D) vigilance
E) diligence

F) D) and E)
G) A) and E)

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Vigilance in decision making means the


A) customer realizes increased value as a result of the decision.
B) manager has carefully completed all stages in the decision-making process.
C) manager has overdone the decision-making process.
D) employees have full control over the decision-making process.
E) employees have been monitored to see their reactions to the decision.

F) All of the above
G) A) and E)

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Emotional disagreement directed toward other people is known as _____.


A) psychological bias
B) affective conflict
C) cognitive conflict
D) bounded rationality
E) framing effect

F) C) and D)
G) A) and E)

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Fergie is the owner of a health food shop and must decide on next week's work schedule for his employees. This is an example of a


A) nonprogrammed decision.
B) programmed decision.
C) reprogrammed decision.
D) risky decision.
E) complex decision.

F) B) and C)
G) D) and E)

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In goal displacement, a decision-making group


A) loses sight of its original goal and a new, less-important goal emerges.
B) becomes so eager to avoid conflict that it adopts a goal or decision too quickly.
C) generates as many goals as it can but does not allow criticism of people or ideas.
D) disagrees on goals, or the members compete with one another for resources.
E) is unsure about goals and is in disagreement about what to do.

F) None of the above
G) C) and D)

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Which of the following statements about decision making in a crisis is true?


A) In crises, managers should make decisions only after taking all of the details into account.
B) An effective plan for crisis management should include communication actions.
C) In crises, managers should avoid making decisions under pressure.
D) It is not imperative to include crisis management on the management's agenda.
E) Crises can never provide benefits to a company.

F) B) and C)
G) A) and E)

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Explain the five advantages of using a group to make a decision.

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In Scenario A, Gwen's decision about interviewing applicants for two open part-time positions and hiring them is an example of a _____ decision.


A) vigilant
B) nonprogrammed
C) programmed
D) satisficing
E) non-vigilant

F) A) and B)
G) A) and C)

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Important, difficult decisions tend to be nonprogrammed, and they demand creative approaches.

A) True
B) False

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Alternative courses of action that can be implemented based on how the future unfolds are referred to as _____.


A) programmed decisions
B) contingency plans
C) ready-made solutions
D) satisficing plans
E) maximizing plans

F) D) and E)
G) A) and B)

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In an ideal decision-making process, the initial step is to


A) select an alternative.
B) evaluate the decision.
C) challenge the status quo.
D) generate alternatives.
E) identify the problem.

F) B) and E)
G) A) and E)

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The _____ model of organizational decision making depicts a chaotic process and seemingly random decisions.


A) garbage can
B) contingency plan
C) incremental
D) coalitional
E) bounded rationality

F) C) and E)
G) A) and E)

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When choosing a phone plan, Max decides on the first option that meets the company's requirements rather than investigating all available options. This is an example of _____.


A) maximizing
B) compromising
C) optimizing
D) satisficing
E) framing

F) B) and D)
G) A) and D)

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The final phase in the decision-making process is _____.


A) anticipating the results
B) implementing the solution
C) diagnosing remaining issues
D) criteria analysis
E) evaluating the decision

F) A) and B)
G) None of the above

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