Question 1

Both low and high levels of stress can lead to low workplace performance.

Accepted Answer

A) True 
 B)False

Question 2

"I don't like socializing with my coworkers outside of work" is an example of the affective component of an attitude.

Accepted Answer

A) True 
 B)False

Question 3

Stable psychological traits and behavioral attributes that give a person her identity are known as her _____.

Accepted Answer

A)  character
B)  personality
C)  attitudes
D)  attributions
E)  valuesF) A) and E)
G) C) and E)

Question 4

Define job satisfaction and describe its components and key correlates.

Accepted Answer

Job satisfaction is the extent to which ...

Question 5

Studies show a correlation between organizational commitment and job satisfaction and job performance.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following diversity issues is true in the U.S.workforce?

Accepted Answer

A)  Gay and bisexual male workers earn 10% to 32% more than equally qualified heterosexual counterparts.
B)  Literacy has ceased to be an issue among American workers.
C)  The median age of the American worker is decreasing.
D)  By 2060,whites are projected to change from 78% in 2012 to 69%,African Americans from 13.1% to 14.7%,Asians from 5.1% to 8.2%,Hispanics or Latinos from 17% to 31%,and American Indian/Alaskan Native from 1.2% to 1.5%.
E)  Workers ages 55 and older are expected to make up over one-half of the labor force in 2022.F) C) and D)
G) None of the above

Question 7

Define employee engagement.What type of employee is likely to be engaged,and what can an organization do to promote this?

Accepted Answer

Employee engagement is defined as an ind...

Question 8

The Americans with Disabilities Act requires organizations to make only reasonable accommodations for an individual's disabilities.

Accepted Answer

A) True 
 B)False

Question 9

______ represent(s) all the ways people are unlike and alike.

Accepted Answer

A)  Lifestyle
B)  Dimensions
C)  Diversity
D)  Conditions
E)  BackgroundF) C) and D)
G) B) and C)

Question 10

On Gardenswartz and Rowe's diversity wheel,external dimensions of diversity consist of the personal characteristics that people acquire,discard,or modify throughout their lives.

Accepted Answer

A) True 
 B)False

Question 11

Illegal immigrants dramatically impact the U.S.economy.

Accepted Answer

A) True 
 B)False

Question 12

A server expects a group of poorly dressed customers to be stingy tippers and gives them poor service,so he gets the result that he expects,a very small tip.This is an example of _____.

Accepted Answer

A)  the halo effect
B)  selective perception error
C)  fundamental attribution bias
D)  self-serving bias
E)  a self-fulfilling prophecyF) None of the above
G) D) and E)

Question 13

Julie really enjoys mingling at work functions,both to network for new contacts and simply to share stories with other interesting people.Julie probably scores high in _____.

Accepted Answer

A)  emotional stability
B)  conscientiousness
C)  agreeableness
D)  extroversion
E)  openness to experienceF) A) and B)
G) D) and E)

Question 14

Which of the following is not a Big Five Personality dimension?

Accepted Answer

A)  extroversion
B)  agreeableness
C)  aggressiveness
D)  conscientiousness
E)  emotional stabilityF) C) and D)
G) A) and B)

Question 15

The Americans with Disabilities Act requires employers to _____.

Accepted Answer

A)  hire all qualified persons with disabilities who apply
B)  actively solicit job applications from persons with disabilities
C)  hire quotas of qualified persons with disabilities
D)  reasonably accommodate an individual's disability
E)  hire persons with disabilities to qualify for tax breaksF) A) and B)
G) B) and D)

Question 16

EI is an interdisciplinary field dedicated to better understanding and management of people at work.

Accepted Answer

A) True 
 B)False

Question 17

Under which of the following circumstances would the desire to reduce cognitive dissonance be greatest?

Accepted Answer

A)  when the individual has little control
B)  when large amounts of money are on the line
C)  when the elements seem like an inconsequential ambiguity
D)  when there is little emotional investment in the situation
E)  when the components of attitude have no inconsistencyF) A) and B)
G) All of the above

Question 18

Describe the three types of symptoms of negative stress and provide examples of each.

Accepted Answer

■ Physiological signs:Lesser physiologic...

Question 19

Those high in this emotional intelligence trait tend to be empathetic.

Accepted Answer

A)  social awareness
B)  self-awareness
C)  self-efficacy
D)  self-management
E)  relationship managementF) A) and B)
G) A) and C)

Question 20

The statement "Drew is slow to return phone calls" reflects the ______ component of an attitude.

Accepted Answer

A)  behavioral
B)  decisional
C)  perceptual
D)  affective
E)  cognitiveF) C) and D)
G) B) and E)

Exam 11: Managing Individual Differences and Behavior: Supervising People As People

EI is an interdisciplinary field dedicated to better understanding and management of people at work.

Correct AnswerverifiedShow Answer

Describe the three types of symptoms of negative stress and provide examples of each.

Correct Answerverified■ Physiological signs:Lesser physiologic...View AnswerShow Answer

Which of the following is not a Big Five Personality dimension?

Correct AnswerverifiedShow Answer

Illegal immigrants dramatically impact the U.S.economy.

Correct AnswerverifiedShow Answer

Studies show a correlation between organizational commitment and job satisfaction and job performance.

Correct AnswerverifiedShow Answer

Under which of the following circumstances would the desire to reduce cognitive dissonance be greatest?

Correct AnswerverifiedShow Answer

Define job satisfaction and describe its components and key correlates.

Correct AnswerverifiedJob satisfaction is the extent to which ...View AnswerShow Answer

Both low and high levels of stress can lead to low workplace performance.

Correct AnswerverifiedShow Answer

Define employee engagement.What type of employee is likely to be engaged,and what can an organization do to promote this?

Correct AnswerverifiedEmployee engagement is defined as an ind...View AnswerShow Answer

______ represent(s) all the ways people are unlike and alike.

Correct AnswerverifiedShow Answer

A server expects a group of poorly dressed customers to be stingy tippers and gives them poor service,so he gets the result that he expects,a very small tip.This is an example of _____.

Correct AnswerverifiedShow Answer

Stable psychological traits and behavioral attributes that give a person her identity are known as her _____.

Correct AnswerverifiedShow Answer

Julie really enjoys mingling at work functions,both to network for new contacts and simply to share stories with other interesting people.Julie probably scores high in _____.

Correct AnswerverifiedShow Answer

"I don't like socializing with my coworkers outside of work" is an example of the affective component of an attitude.

Correct AnswerverifiedShow Answer

The Americans with Disabilities Act requires organizations to make only reasonable accommodations for an individual's disabilities.

Correct AnswerverifiedShow Answer

Which of the following diversity issues is true in the U.S.workforce?

Correct AnswerverifiedShow Answer

The Americans with Disabilities Act requires employers to _____.

Correct AnswerverifiedShow Answer

On Gardenswartz and Rowe's diversity wheel,external dimensions of diversity consist of the personal characteristics that people acquire,discard,or modify throughout their lives.

Correct AnswerverifiedShow Answer

Those high in this emotional intelligence trait tend to be empathetic.

Correct AnswerverifiedShow Answer

The statement "Drew is slow to return phone calls" reflects the ______ component of an attitude.

Correct AnswerverifiedShow Answer

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■ Physiological signs:Lesser physiologic...
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Job satisfaction is the extent to which ...
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Employee engagement is defined as an ind...
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