Question 1

In trying to make a conflict between two employees less personal and emotional, their manager asks each of them to approach the problem from a different viewpoint than their original one. This is an example of encouraging the use of

Accepted Answer

A)   Cognitive conflict.
B)   Affective conflict.
C)   A devil's advocate.
D)   Vigilance.
E)   Groupthink.F) None of the above
G) C) and D)

Question 2

__________ requires searching thoroughly for a complete range of alternatives, carefully assessing each alternative, comparing one to another, and then choosing or creating the very best.

Accepted Answer

A)   Benchmarking
B)   Maximizing
C)   Minimizing
D)   Satisficing
E)   OptimizingF) A) and E)
G) B) and E)

Question 3

The ___________ model of decision making arises when two or more groups form, each representing a different preference, and each tries to use power and negotiation to sway the decision.

Accepted Answer

A)   bounded rationality
B)   incremental
C)   garbage can
D)   coalitional
E)   affective rationalityF) A) and E)
G) A) and D)

Question 4

Discounting the future refers to

Accepted Answer

A)   Valuing longer-term benefits and costs more heavily than shorter-term benefits and costs.
B)   Overestimating the long-term effects of the decision.
C)   Underestimating the short-term effects of the decision.
D)   Valuing short-term benefits and costs more heavily than longer-term benefits and costs.
E)   Making quick decisions with whatever information is at hand.F) A) and E)
G) None of the above

Question 5

Another way of referring to "risk" is "taking a risk."

Accepted Answer

A) True 
 B)False

Question 6

The owner's belief that he should make every decision himself by diagnosing the problem as he sees it and then immediately implementing a solution is

Accepted Answer

A)   Correct.
B)   A mistake that often leads to suboptimal decisions.
C)   An example of vigilance.
D)   An example of satisficing.
E)   An example of maximizing.F) D) and E)
G) A) and D)

Question 7

When business managers ignore risks and fail to objectively evaluate the odds of success for their decisions, it is an example of which of the following psychological biases?

Accepted Answer

A)   Illusion of control.
B)   Framing effects.
C)   Discounting the future.
D)   Time pressure.
E)   Social realities.F) None of the above
G) A) and C)

Question 8

Which of the following best describes the requirements of the dialectic method?

Accepted Answer

A)   Someone intentionally presents negative arguments to force further investigation of the alternative under consideration.
B)   A structured debate between two conflicting courses of action is held.
C)   Conflict generated within the group is minimized by enforcing group unity.
D)   Conflict generated within the group is maximized by including not only factual counterarguments but also personal attacks.
E)   The leader performs the role of peacekeeper when attacks are directed at individuals.F) B) and E)
G) D) and E)

Question 9

The vice president of production tells the group that in his area of the company, many managers don't even agree about what their goals are and certainly cannot agree on what action to take. His managers are using which model of decision making?

Accepted Answer

A)   Bounded rationality.
B)   The incremental model.
C)   The garbage can model.
D)   The coalitional model.
E)   The crisis model.F) B) and E)
G) A) and B)

Question 10

Andersen Tree Farm in Kansas is looking for ways to be more environmentally friendly. Managers interviewed frontline staff to get their opinions and ideas, and invited everyone to participate in deciding which ideas to advance. Staff members were then aware of the various options and recognized the benefits and costs of each. In this scenario, involving the staff most likely helped them to

Accepted Answer

A)   Dominate the discussion and reinforce the organizational structure.
B)   Use groupthink to gain buy-in.
C)   Please everyone completely.
D)   Displace obsolete goals in favor of new ones.
E)   Understand the decisions and be more committed to them.F) B) and E)
G) A) and B)

Question 11

Ari works for the federal government in acquisitions. Policy requires that in contracting with suppliers, at least three bids must be received and the lowest bid that meets specifications will be accepted. Ari's decisions regarding the contracts with suppliers would be classified as

Accepted Answer

A)   Minimized.
B)   Programmed.
C)   Structured.
D)   Logical.
E)   Maximized.F) A) and D)
G) A) and E)

Question 12

Omar dreaded annual performance reviews. His company had few performance standards, and worse still, if his employees did not like their reviews, they went over his head, and Omar's boss often overturned decisions! These interpersonal factors that decrease the effectiveness of the organization's decisions are best described as

Accepted Answer

A)   Time pressures.
B)   Gut feelings.
C)   The illusion of control.
D)   A lack of control.
E)   Social realities.F) All of the above
G) A) and C)

Question 13

Important, difficult decisions that require creative approaches tend to be

Accepted Answer

A)   Qualitative decisions.
B)   Programmed decisions.
C)   Noneconomic decisions.
D)   Nonprogrammed decisions.
E)   Policy decisions.F) A) and D)
G) A) and C)

Question 14

Evaluating the decision is always useful, whether the outcome has been positive or negative.

Accepted Answer

A) True 
 B)False

Question 15

The president of Effectively Organized Inc. responds most positively to the model that is the most cautious. She explains that the budget process is the easiest decision for her because she breaks it into smaller pieces and builds the decisions as she goes. The president seems to prefer which model?

Accepted Answer

A)   Bounded rationality.
B)   The incremental model.
C)   The garbage can model.
D)   The coalitional model.
E)   The crisis model.F) B) and D)
G) None of the above

Question 16

The manager of the Capitol Restaurant noted that the restaurant had experienced a decreased number of evening customers. The manager promptly ordered the chef to rewrite the evening menu. Customer feedback later indicated that the problem had not been the menu but poor service from the wait staff. The manager's decision to have the menu revised suggests that he failed to

Accepted Answer

A)   Challenge the status quo.
B)   Evaluate the alternatives and consequences.
C)   Properly diagnose the cause of the problem.
D)   Evaluate the decision and its consequences.
E)   Identify a solution.F) B) and E)
G) A) and D)

Question 17

Describe the elements of an effective crisis management plan.

Accepted Answer

The answer of Describe the elements of an effective crisis...

Question 18

Uncertainty exists when the manager

Accepted Answer

A)   Faces two conflicting issues.
B)   Knows the risk involved in making the decision.
C)   Has accurate and comprehensive information to make the decision.
D)   Has insufficient information to make the decision.
E)   Knows that the probability of success is less than 100 percent.F) D) and E)
G) A) and B)

Question 19

Complimenting one another and telling stories are examples of behaviors that can make brainstorming less effective.

Accepted Answer

A) True 
 B)False

Question 20

Conflict exists when the manager must consider opposing pressures from different sources.

Accepted Answer

A) True 
 B)False

Exam 3: Managerial Decision Making

The ___________ model of decision making arises when two or more groups form, each representing a different preference, and each tries to use power and negotiation to sway the decision.

Correct Answer
verified

Ari works for the federal government in acquisitions. Policy requires that in contracting with suppliers, at least three bids must be received and the lowest bid that meets specifications will be accepted. Ari's decisions regarding the contracts with suppliers would be classified as

Correct Answer
verified

When business managers ignore risks and fail to objectively evaluate the odds of success for their decisions, it is an example of which of the following psychological biases?

Correct Answer
verified

The vice president of production tells the group that in his area of the company, many managers don't even agree about what their goals are and certainly cannot agree on what action to take. His managers are using which model of decision making?

Correct Answer
verified

The president of Effectively Organized Inc. responds most positively to the model that is the most cautious. She explains that the budget process is the easiest decision for her because she breaks it into smaller pieces and builds the decisions as she goes. The president seems to prefer which model?

Correct Answer
verified

The owner's belief that he should make every decision himself by diagnosing the problem as he sees it and then immediately implementing a solution is

Correct Answer
verified

Evaluating the decision is always useful, whether the outcome has been positive or negative.

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Complimenting one another and telling stories are examples of behaviors that can make brainstorming less effective.

Correct Answer
verified

Correct Answer
verified

Describe the elements of an effective crisis management plan.

Correct Answer
verified

Which of the following best describes the requirements of the dialectic method?

Correct Answer
verified

Another way of referring to "risk" is "taking a risk."

Correct Answer
verified

__________ requires searching thoroughly for a complete range of alternatives, carefully assessing each alternative, comparing one to another, and then choosing or creating the very best.

Correct Answer
verified

Important, difficult decisions that require creative approaches tend to be

Correct Answer
verified

Discounting the future refers to

Correct Answer
verified

Uncertainty exists when the manager

Correct Answer
verified

Conflict exists when the manager must consider opposing pressures from different sources.

Correct Answer
verified

In trying to make a conflict between two employees less personal and emotional, their manager asks each of them to approach the problem from a different viewpoint than their original one. This is an example of encouraging the use of

Correct Answer
verified

Exam 3: Managerial Decision Making

The ___________ model of decision making arises when two or more groups form, each representing a different preference, and each tries to use power and negotiation to sway the decision.

Correct AnswerverifiedShow Answer

Ari works for the federal government in acquisitions. Policy requires that in contracting with suppliers, at least three bids must be received and the lowest bid that meets specifications will be accepted. Ari's decisions regarding the contracts with suppliers would be classified as

Correct AnswerverifiedShow Answer

When business managers ignore risks and fail to objectively evaluate the odds of success for their decisions, it is an example of which of the following psychological biases?

Correct AnswerverifiedShow Answer

The vice president of production tells the group that in his area of the company, many managers don't even agree about what their goals are and certainly cannot agree on what action to take. His managers are using which model of decision making?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

The owner's belief that he should make every decision himself by diagnosing the problem as he sees it and then immediately implementing a solution is

Correct AnswerverifiedShow Answer

Evaluating the decision is always useful, whether the outcome has been positive or negative.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Complimenting one another and telling stories are examples of behaviors that can make brainstorming less effective.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Describe the elements of an effective crisis management plan.

Correct AnswerverifiedShow Answer

Which of the following best describes the requirements of the dialectic method?

Correct AnswerverifiedShow Answer

Another way of referring to "risk" is "taking a risk."

Correct AnswerverifiedShow Answer

__________ requires searching thoroughly for a complete range of alternatives, carefully assessing each alternative, comparing one to another, and then choosing or creating the very best.

Correct AnswerverifiedShow Answer

Important, difficult decisions that require creative approaches tend to be

Correct AnswerverifiedShow Answer

Discounting the future refers to

Correct AnswerverifiedShow Answer

Uncertainty exists when the manager

Correct AnswerverifiedShow Answer

Conflict exists when the manager must consider opposing pressures from different sources.

Correct AnswerverifiedShow Answer

In trying to make a conflict between two employees less personal and emotional, their manager asks each of them to approach the problem from a different viewpoint than their original one. This is an example of encouraging the use of

Correct AnswerverifiedShow Answer

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