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According to Hackman and Oldham's model of job design, the degree to which a job provides independence and discretion in making decisions refers to


A) Skill variety.
B) Task identity.
C) Meaningfulness.
D) Autonomy.
E) Rationalization.

F) B) and E)
G) A) and E)

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Withdrawing or failing to provide a reinforcing consequence is referred to as


A) Negative reinforcement.
B) Organizational behavior modification.
C) Expectancy.
D) Extinction.
E) Goal theory.

F) D) and E)
G) C) and D)

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The law of effect states that thinking positive thoughts will result in positive behavioral outcomes.

A) True
B) False

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A psychological contract about the relationship between individuals and employing organizations resides in the minds of


A) Employers.
B) Hiring managers.
C) Customers.
D) Employees.
E) Competitors.

F) B) and C)
G) None of the above

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A set of perceptions of what employees owe their employers and what their employers owe them is known as


A) A personality contract.
B) A quality circle.
C) A psychological contract.
D) A statistical process control.
E) Equity theory.

F) C) and D)
G) B) and C)

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The T in SMART, an acronym used by Microsoft for goal setting, stands for traceable.

A) True
B) False

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Option 2 in this scenario is an example of


A) Positive reinforcement.
B) Punishment.
C) Negative reinforcement.
D) Extinction.
E) Psychological contract.

F) A) and D)
G) A) and C)

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Distinguish between negative reinforcement, punishment, and extinction. Provide examples of each.

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Increasing expectancies, identifying positively valent outcomes, and making performance instrumental toward positive outcomes are all managerial implications of expectancy theory.

A) True
B) False

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Managers should reward employees for multitasking.

A) True
B) False

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Massive Waves is a surf board manufacturer that has designed its positions so that people are attracted to the organization, show up every day, and work hard while they are there. Yet most employees stay no longer than five years. This company needs to address motivation in which essential category for productive employees?


A) Joining the organization.
B) Remaining in the organization.
C) Competing with others.
D) Performing their work.
E) Exhibiting empowerment.

F) B) and E)
G) B) and D)

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Herzberg's theory describing hygiene and motivators as factors affecting people's work motivation and satisfaction is referred to as


A) Equity theory.
B) Expectancy theory.
C) Path-goal theory.
D) Two-factor theory.
E) The hierarchy of needs.

F) A) and D)
G) B) and E)

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Administering an aversive consequence is referred to as


A) Personal behavior modification.
B) Punishment.
C) Extinction.
D) Negative reinforcement.
E) Reprimanding.

F) A) and E)
G) C) and D)

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The need for affiliation is characterized by a strong orientation toward success and goal attainment.

A) True
B) False

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According to McClelland, when the need for power is used as a negative force, such as through aggressive manipulation or exploitation of others, it is called


A) Aggressive power.
B) Abusive power.
C) Antisocial power.
D) Hostile power.
E) Personalized power.

F) A) and B)
G) A) and C)

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In expectancy theory, valence is


A) The perceived likelihood that performance will be followed by a particular outcome.
B) The value that expected outcomes hold for the person contemplating them.
C) Any consequence resulting from performance.
D) The perceived likelihood that employees' efforts will enable them to attain their performance goals.
E) Indirectly correlated with motivation.

F) C) and D)
G) All of the above

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Describe several important categories of a QWL program using examples.

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Quality of Work Life (QWL) programs are ...

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Option 1 in this scenario is an example of


A) Positive reinforcement.
B) Punishment.
C) Negative reinforcement.
D) Extinction.
E) Psychological contract.

F) B) and D)
G) A) and B)

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The degree to which individuals want personal and psychological development is known as


A) Empowerment.
B) Career enrichment.
C) Growth need strength.
D) Motivation.
E) Hygiene factors.

F) B) and D)
G) A) and B)

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Characteristics of the workplace, such as company policies, working conditions, pay, and supervision, that can make people dissatisfied are referred to as


A) Hygiene factors.
B) Motivators.
C) Feedback.
D) Autonomy.
E) Reward structure.

F) None of the above
G) D) and E)

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