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Organizations can experience difficulties in linking their ERP system to their B2B or B2C systems that can result in over $1 million a month in lost revenue.

A) True
B) False

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What type of ERP systems do many SMEs elect to implement?


A) proprietary ERP systems
B) in-house developed ERP systems
C) custom-coded ERP systems
D) open-source ERP systems

E) None of the above
F) All of the above

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The systematic process for developing a production plan for a manufacturing organization starts with ____________________ to develop an estimate of future customer demand.

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Which of the following best describes an enterprise resource planning system?


A) It processes data in an online transaction processing mode.
B) It employs a database of key operational and planning information that can be shared by all.
C) It is fully integrated with all of the organization's e-commerce systems.
D) It is easily implemented across the organization

E) B) and C)
F) A) and B)

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SME stands for small and medium-size enterprises where small is defined as an enterprise with less than ____________________ employees.

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Transaction processing systems support the capture and processing of detailed data necessary to update the fundamental business operations of the organization.

A) True
B) False

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The transaction processing cycle includes data collection, data editing, data correction, data storage, and ____________________.

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Identify the common set of basic transaction processing activities performed by every TPS.

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All TPS systems perform the following ac...

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What is a characteristic of a TPS (Transaction Processing System) solutions for SMEs?


A) They are difficult to install and operate.
B) They have a high cost of total ownership.
C) They typically cost a few hundred to a few thousand dollars.
D) They are an efficient and effective way for organizations to reduce redundancy.

E) A) and D)
F) A) and B)

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With an OLTP system, each transaction is accumulated over a period of time and prepared for processing in a large batch of similar transactions.

A) True
B) False

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Define the scope and goals of supply chain management.

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SCM includes the planning, execution, an...

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TPS often perform activities related to customer contacts and thus play a critical role in providing value to the customer.

A) True
B) False

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What do many business application software vendors encourage SMEs to use to help them acquire, make use of, and benefit from new technology while avoiding much of the associated complexity and high start-up costs?


A) open-source code
B) ERP systems
C) the hosted software model
D) CRM systems

E) B) and C)
F) A) and C)

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Which of the following is a disadvantage of ERP systems?


A) It is difficult to maintain the system once implemented.
B) It is difficult to upgrade the system once implemented.
C) It is difficult to change the business processes.
D) It is difficult to export data.

E) B) and D)
F) A) and C)

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