Question 1

A senior manager in an organization asks you to describe the most important way for an organization to acquire or create new knowledge.How would you respond?

Accepted Answer

A)   brainstorming with internal and external partners
B)   scanning the environment by leveraging internal and external means
C)   benchmarking competitors for best practices and adopting them
D)   using scenario forecasting to develop plans to deal with internal changesE) A) and D)
F) All of the above

Question 2

Intellectual capital is knowledge that may or may not have value to a company.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following is a factor used to differentiate formal and informal learning?

Accepted Answer

A)   culture
B)   climate
C)   management style
D)   process drivenE) A) and B)
F) B) and D)

Question 4

Tacit knowledge could be described as policies and procedures often found in a company's intranet site and procedures manuals.

Accepted Answer

A) True 
 B)False

Question 5

Briefly define "explicit knowledge" and "tacit knowledge," and provide an example for each.

Accepted Answer

Explicit knowledge refers to things you ...

Question 6

What is a potential indicator that knowledge is being shared in an organization?

Accepted Answer

A)   problem solving becomes more complex yet, less effective
B)   expertise is not captured and stored as explicit knowledge
C)   unnecessary and needless staffing changes continue to take place
D)   employees attract and obtain increased opportunitiesE) A) and B)
F) None of the above

Question 7

Identify and briefly describe the four dimensions the Conference Board of Canada has identified as critical in creating and sustaining a learning organization.

Accepted Answer

The four dimensions are:
·Vision/support...

Question 8

Organizational learning refers to the process of creating,sharing,storing,and applying knowledge in organizations.

Accepted Answer

A) True 
 B)False

Question 9

According to the textbook,what are the two most-used methods for informal learning?

Accepted Answer

A)   face-to-face interactions and email communication
B)   social networking and internet searches
C)   structured mentoring and coaching sessions
D)   email communications and intranet sitesE) B) and C)
F) All of the above

Question 10

Which concept is defined as deeply ingrained assumptions,generalizations,or images that influence how we understand the world and how we take action?

Accepted Answer

A)   mental models
B)   organizational culture
C)   implicit knowledge
D)   informal learningE) C) and D)
F) B) and D)

Question 11

Which of the following best describes the relationship between formal and informal learning?

Accepted Answer

A)   formal learning must first occur before informal learning can take place
B)   formal learning and informal learning share the same characteristics
C)   formal and informal learning are not mutually exclusive
D)   informal learning must first occur before formal learning can take placeE) A) and B)
F) A) and C)

Question 12

According to the Conference Board of Canada,senior management needs to be explicit in defining the type of knowledge that is important to their organizations.

Accepted Answer

A) True 
 B)False

Question 13

Human capital includes elements of cognitive intelligence and emotional intelligence.

Accepted Answer

A) True 
 B)False

Question 14

Informal learning could be characterized as a standardized cross-training program.

Accepted Answer

A) True 
 B)False

Question 15

What must an organization do to become truly competitive and effective with its organizational learning initiatives?

Accepted Answer

A)   It must make a strategic shift in orientation in order to transform itself into a learning organization.
B)   It must secure the support and commitment of all organizational stakeholders, past and present.
C)   It must link its initiatives to the relevant sources of information and knowledge available.
D)   It must be willing to adapt to the external environment and change its values in order to achieve its objectives.E) A) and D)
F) None of the above

Question 16

Knowledge was traditionally disseminated by oral traditions.What are two of the current techniques used for disseminating knowledge?

Accepted Answer

A)   virtual conference rooms and wikis
B)   electronic bulletin boards and libraries
C)   connected knowledge bases and professional associations
D)   information technology and teleconferencingE) A) and B)
F) None of the above

Question 17

Your textbook contains the quote,"Individual learning does not guarantee organizational learning.But without it,no organizational learning occurs." Which author said this about organizational learning?

Accepted Answer

A)   Alan Saks
B)   Judy Shuttleworth
C)   Josh Blair
D)   Peter SengeE) All of the above
F) C) and D)

Question 18

Which of the following is characterized as human capital?

Accepted Answer

A)   a company's patent on a new manufacturing process
B)   an employee's ability to create products with a zero error rate
C)   a company's strong working relationship with a key supplier of inputs
D)   a company's consistently high engagement scoreE) A) and B)
F) A) and C)

Question 19

VanCity's employees have a wide array of programs available in supporting their development.In fact,VanCity will reimburse up to 100 percent of expenses should an employee decide to take a course that is not related to his/her current role.

Accepted Answer

A) True 
 B)False

Question 20

Learning organizations improve their effectiveness and attain their goals by acquiring,sharing,creating,and storing knowledge and information.They are constantly in a state of learning.

Accepted Answer

A) True 
 B)False

Exam 2: Organizational Learning

Which concept is defined as deeply ingrained assumptions,generalizations,or images that influence how we understand the world and how we take action?

Correct AnswerverifiedShow Answer

Learning organizations improve their effectiveness and attain their goals by acquiring,sharing,creating,and storing knowledge and information.They are constantly in a state of learning.

Correct AnswerverifiedShow Answer

Knowledge was traditionally disseminated by oral traditions.What are two of the current techniques used for disseminating knowledge?

Correct AnswerverifiedShow Answer

Identify and briefly describe the four dimensions the Conference Board of Canada has identified as critical in creating and sustaining a learning organization.

Correct AnswerverifiedThe four dimensions are:·Vision/support...View AnswerShow Answer

What must an organization do to become truly competitive and effective with its organizational learning initiatives?

Correct AnswerverifiedShow Answer

Tacit knowledge could be described as policies and procedures often found in a company's intranet site and procedures manuals.

Correct AnswerverifiedShow Answer

According to the Conference Board of Canada,senior management needs to be explicit in defining the type of knowledge that is important to their organizations.

Correct AnswerverifiedShow Answer

Your textbook contains the quote,"Individual learning does not guarantee organizational learning.But without it,no organizational learning occurs." Which author said this about organizational learning?

Correct AnswerverifiedShow Answer

Which of the following is characterized as human capital?

Correct AnswerverifiedShow Answer

Which of the following best describes the relationship between formal and informal learning?

Correct AnswerverifiedShow Answer

Informal learning could be characterized as a standardized cross-training program.

Correct AnswerverifiedShow Answer

Organizational learning refers to the process of creating,sharing,storing,and applying knowledge in organizations.

Correct AnswerverifiedShow Answer

What is a potential indicator that knowledge is being shared in an organization?

Correct AnswerverifiedShow Answer

VanCity's employees have a wide array of programs available in supporting their development.In fact,VanCity will reimburse up to 100 percent of expenses should an employee decide to take a course that is not related to his/her current role.

Correct AnswerverifiedShow Answer

Intellectual capital is knowledge that may or may not have value to a company.

Correct AnswerverifiedShow Answer

Human capital includes elements of cognitive intelligence and emotional intelligence.

Correct AnswerverifiedShow Answer

Which of the following is a factor used to differentiate formal and informal learning?

Correct AnswerverifiedShow Answer

According to the textbook,what are the two most-used methods for informal learning?

Correct AnswerverifiedShow Answer

Briefly define "explicit knowledge" and "tacit knowledge," and provide an example for each.

Correct AnswerverifiedExplicit knowledge refers to things you ...View AnswerShow Answer

A senior manager in an organization asks you to describe the most important way for an organization to acquire or create new knowledge.How would you respond?

Correct AnswerverifiedShow Answer

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The four dimensions are:
·Vision/support...
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Explicit knowledge refers to things you ...
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Correct Answer
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