Question 1

________ is the study of how computer programs can improve their performance without explicit programming.

Accepted Answer

A)   Neural networks
B)   COP
C)   Genetic algorithms
D)   Machine learning
E)   Intelligent techniquesF) A) and C)
G) A) and E)

Question 2

Structured knowledge is explicit knowledge that exists in informal documents.

Accepted Answer

A) True 
 B)False

Question 3

Expert systems work by applying a set of AND/OR rules against a knowledge base, both of which are extracted from human experts.

Accepted Answer

A) True 
 B)False

Question 4

Hardware and software that attempt to emulate the processing patterns of the biological brain best describe

Accepted Answer

A)   a neural network.
B)   an expert system.
C)   case-based reasoning.
D)   fuzzy logic.
E)   artificial intelligence.F) D) and E)
G) A) and E)

Question 5

Software programs that work without direct human intervention to carry out specific tasks for individual users, business processes, or software applications, are called

Accepted Answer

A)   intelligent agents.
B)   intelligent techniques.
C)   business intelligence.
D)   AI hybrid systems.
E)   genetic algorithms.F) A) and E)
G) A) and B) A

Question 6

Which of the following describes a difference between neural networks and genetic algorithms?

Accepted Answer

A)   Genetic algorithms are designed to process large amounts of information.
B)   Genetic algorithms are a type of knowledge discovery, while neural networks are an intelligent technique.
C)   Neural networks are programmed to "learn."
D)   Genetic algorithms are designed to work with small amounts of data, while neural networks can handle large quantities of data.
E)   Neural networks are a type of machine learning, whereas genetic algorithms are static programs.F) A) and C)
G) B) and C)

Question 7

Intelligent agents can discover underlying patterns, categories, and behaviors in large data sets.

Accepted Answer

A) True 
 B)False

Question 8

Backward chaining is

Accepted Answer

A)   a strategy for searching the rule base in an expert system that begins with information entered by the user.
B)   the programming environment of an expert system.
C)   a method of organizing expert system knowledge into chunks.
D)   a strategy for searching the rule base in an expert system that begins with a hypothesis.
E)   a programming algorithm used to create a virtual world using VRML.F) D) and E)
G) C) and E)

Question 9

Hybrid AI applications are being implemented in home appliances, such as washing machines.

Accepted Answer

A) True 
 B)False

Question 10

Which type of intelligent agent models the behavior of consumers, stock markets, and more, by seeing them as autonomous agents that follow relatively simple rules for interaction?

Accepted Answer

A)   agent-based modeling
B)   MOOC
C)   augmented reality
D)   VRML
E)   genetic algorithmF) A) and E)
G) C) and D)

Question 11

Investment workstations

Accepted Answer

A)   provide engineers, designers, and factory managers with precise control over industrial design and manufacturing.
B)   provide an important source of expertise for organizations.
C)   allow groups to work together on documents.
D)   are used by senior executives to plan the financial future of firms.
E)   are used in the financial sector to analyze trading situations and manage the investment process.F) D) and E)
G) A) and B)

Question 12

What do you see as the challenges in setting up a knowledge management system?

Accepted Answer

Determining what knowledge will be the m...

Question 13

How can knowledge be gathered from the personal and undocumented expertise of professionals within a firm?
 List at least four ways to gather and disseminate such knowledge.

Accepted Answer

The expertise and experience of firm emp...

Question 14

Expertise of organizational members that has not been formally documented best describes

Accepted Answer

A)   wisdom.
B)   information.
C)   data.
D)   experience.
E)   tacit knowledge.F) B) and C)
G) B) and E)

Question 15

What is meant by the statement "knowledge is sticky"?

Accepted Answer

A)   Knowledge is hard to move.
B)   Knowledge is universally applicable.
C)   Knowledge works only in certain situations.
D)   Knowledge is intangible.
E)   Knowledge is difficult to replace.F) A) and B)
G) B) and C)

Question 16

Expert systems capture the knowledge of skilled employees in the form of a set of rules in a software system that can be used by others in the organization.

Accepted Answer

A) True 
 B)False

Question 17

Identify the three major types of knowledge management systems. Provide two examples of each.

Accepted Answer

The major types of knowledge management ...

Question 18

Case-based reasoning is not well-suited for diagnostic systems in medicine.

Accepted Answer

A) True 
 B)False  False

Question 19

Knowledge is universally applicable and easily moved.

Accepted Answer

A) True 
 B)False

Question 20

Changing organizational behavior by sensing and responding to new experience and knowledge is called

Accepted Answer

A)   change management.
B)   knowledge networking.
C)   the knowledge value chain.
D)   organizational learning.
E)   knowledge management.F) A) and C)
G) B) and E) D

Exam 11: Managing Knowledge

________ is the study of how computer programs can improve their performance without explicit programming.

Correct AnswerverifiedShow Answer

Structured knowledge is explicit knowledge that exists in informal documents.

Correct AnswerverifiedShow Answer

Expert systems work by applying a set of AND/OR rules against a knowledge base, both of which are extracted from human experts.

Correct AnswerverifiedShow Answer

Hardware and software that attempt to emulate the processing patterns of the biological brain best describe

Correct AnswerverifiedShow Answer

Software programs that work without direct human intervention to carry out specific tasks for individual users, business processes, or software applications, are called

Correct AnswerverifiedA

Which of the following describes a difference between neural networks and genetic algorithms?

Correct AnswerverifiedShow Answer

Intelligent agents can discover underlying patterns, categories, and behaviors in large data sets.

Correct AnswerverifiedShow Answer

Backward chaining is

Correct AnswerverifiedShow Answer

Hybrid AI applications are being implemented in home appliances, such as washing machines.

Correct AnswerverifiedShow Answer

Which type of intelligent agent models the behavior of consumers, stock markets, and more, by seeing them as autonomous agents that follow relatively simple rules for interaction?

Correct AnswerverifiedShow Answer

Investment workstations

Correct AnswerverifiedShow Answer

What do you see as the challenges in setting up a knowledge management system?

Correct AnswerverifiedDetermining what knowledge will be the m...View AnswerShow Answer

How can knowledge be gathered from the personal and undocumented expertise of professionals within a firm? List at least four ways to gather and disseminate such knowledge.

Correct AnswerverifiedThe expertise and experience of firm emp...View AnswerShow Answer

Expertise of organizational members that has not been formally documented best describes

Correct AnswerverifiedShow Answer

What is meant by the statement "knowledge is sticky"?

Correct AnswerverifiedShow Answer

Expert systems capture the knowledge of skilled employees in the form of a set of rules in a software system that can be used by others in the organization.

Correct AnswerverifiedShow Answer

Identify the three major types of knowledge management systems. Provide two examples of each.

Correct AnswerverifiedThe major types of knowledge management ...View AnswerShow Answer

Case-based reasoning is not well-suited for diagnostic systems in medicine.

Correct AnswerverifiedFalse

Knowledge is universally applicable and easily moved.

Correct AnswerverifiedShow Answer

Changing organizational behavior by sensing and responding to new experience and knowledge is called

Correct AnswerverifiedD

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A

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Determining what knowledge will be the m...
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The expertise and experience of firm emp...
View Answer

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The major types of knowledge management ...
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False

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D