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A technique that is used to make people more open and expressive during communications is called what?


A) Communication dissemination
B) Open dialogue training
C) Telephone technique training
D) Assertiveness training

E) B) and C)
F) A) and D)

Correct Answer

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Which of the following is the correct term for a method of pricing that adjusts the sales price of an item as contemporaneously as possible to the sale, based on its most current replacement acquisition cost and regardless of how much was paid for the item?


A) Cost plus pricing
B) Market oriented pricing
C) Just in time pricing
D) Premium pricing

E) A) and C)
F) All of the above

Correct Answer

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The National Labor Relations Act protects an employee's rights to do which of the following?


A) Take unpaid vacation
B) Take paid or unpaid leave for medical reasons
C) Discuss his/ her wages
D) File a complaint against the employer

E) None of the above
F) All of the above

Correct Answer

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With regards to the human-companion animal bond, the American Veterinary Medical Association (AVMA) officially recognizes which of the following?


A) That the human companion animal bond has no significant relevance to veterinary medicine
B) It fulfills only human needs in the form of physiological comfort
C) The existence of the human-animal bond and its importance to client and community health
D) That the human companion animal bond has only existed a short time

E) C) and D)
F) All of the above

Correct Answer

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If a shipping document enclosed with an inventory delivery states "FOB shipping point", when would the title, or ownership, of the inventory pass to the veterinary practice?


A) when the merchandise is shipped
B) when the merchandise is delivered to the veterinary practice
C) upon receipt of payment
D) when the merchandise is delivered to the shipper

E) A) and C)
F) None of the above

Correct Answer

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Which of the following choices represent the two greatest operational costs of veterinary hospitals?


A) Veterinary salary and payroll
B) Staffing and Inventory
C) Malpractice insurance and unemployment compensation insurance
D) Drugs and supplies

E) A) and B)
F) A) and C)

Correct Answer

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In general, what is the professional attitude of veterinarians towards advertising?


A) Veterinarians are ethically prohibited from engaging in advertising
B) Veterinarians are enthusiastic about exploring competitive advertising
C) Veterinarians view advertising in a positive manner
D) Veterinarians tend to be adverse to blatant forms of advertising

E) B) and D)
F) A) and B)

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In consideration of veterinary lawsuits, there are three types of damages that can be awarded. In addition to nominal and compensatory, which of the following choices is the third type of damages that can be awarded?


A) Punitive
B) Veterinary
C) Compensatory
D) Altruistic

E) All of the above
F) A) and B)

Correct Answer

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If income and expenses are measured when the transactions occur, regardless of the physical flow of cash, then a hospital is operating on what accounting basis?


A) Just in time
B) Accrual
C) Balanced
D) Cash

E) All of the above
F) B) and C)

Correct Answer

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Another method of determining quality of service is to use the "critical incidence technique". What type of situation is a factor when using this technique?


A) Clients who leave a practice for whatever reason
B) Satisfied clients
C) Customer complaints
D) Testimonials

E) All of the above
F) None of the above

Correct Answer

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Which of the following choices would be information that is included in the "Subjective" section of the progress notes?


A) Information that is based on fact, not opinion
B) The sum of all information, whether based on opinion or fact
C) Information related to owner observations, more opinion than fact
D) Information relating to the differential diagnosis and tentative prognosis

E) B) and C)
F) None of the above

Correct Answer

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In the Unites States court system, which of the following choices represents the type of court that is not found under the special courts title?


A) Traffic court
B) Juvenile court
C) Small claims court
D) Probate court

E) B) and C)
F) A) and C)

Correct Answer

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Managers that exhibit an analytic style of decision making have which of the following traits?


A) Greater tolerance for ambiguity
B) Making decisions quickly
C) Are very broad in their outlook and creative
D) Rely heavily on meetings for communication

E) None of the above
F) A) and B)

Correct Answer

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Evergreen Animal Care Center issued a $5000 60-day note to a supplier, who discounted the note 12%. What are the proceeds from this note?


A) $4,900
B) $4,400
C) $5,000
D) $5,100

E) All of the above
F) None of the above

Correct Answer

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When a client has pet health insurance, who does the privity of contract exist between?


A) The insurance company, veterinarian, and animal owner
B) The veterinarian and the animal owner
C) The insurance company and the veterinarian
D) The insurance company and the animal owner

E) A) and D)
F) C) and D)

Correct Answer

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Marketing that focuses on existing clientele, aiming to strengthen their bond with the practice and increase their demand for veterinary service is known as what?


A) Marketing communication
B) Internal marketing
C) Patient focus marketing
D) External marketing

E) A) and C)
F) All of the above

Correct Answer

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In the United States, which court is the lowest in the land, in the terms of authority?


A) Appellate court
B) Court of appeals
C) Magistrates court
D) Special court

E) B) and C)
F) All of the above

Correct Answer

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What system of the Food and Drug Administration has inadvertently promoted the off-label use of drugs, by making the cost of producing a drug so high that it is impractical for drug companies to introduce new drugs for species of animals with small numbers?


A) DEA
B) FD&C
C) CSA
D) NADA

E) B) and C)
F) None of the above

Correct Answer

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The veterinary practice manager completes management activities in four distinct areas. These four basic management activities include all of the following EXCEPT for?


A) Personnel and human resource
B) Economics and finance
C) Operations and maintenance
D) Evangelistic and personal

E) C) and D)
F) All of the above

Correct Answer

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When organizing staff meetings, the leader is responsible for which of the following?


A) Following an agenda and schedule
B) Reviewing main points at the end of the meeting
C) Appointing a note taker and circulating minutes
D) All of the above

E) All of the above
F) A) and B)

Correct Answer

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