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One criticism of the marketing research industry is that the industry is far too creative.

A) True
B) False

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A university professor wants to look at what affects product placement in online gaming systems has on consumer brand preferences. This would be an example of what application of marketing research?


A) Identifying market opportunities and problems
B) Generating, refining, and evaluating potential marketing actions
C) Monitoring marketing performance
D) Improving marketing as a process

E) B) and D)
F) C) and D)

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In order to make the right decisions, managers must:


A) focus on the physical product and then optimize profits.
B) view its products separate from its services.
C) have strong middle managers.
D) have objective, accurate, and timely information.
E) have adequate financial accounting reporting systems.

F) A) and B)
G) D) and E)

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The marketing concept is an important business philosophy for marketing managers because it:


A) calculates the amount of quarterly profits firms will earn.
B) determines the market share a firm will earn.
C) holds the key to achieving organizational goals.
D) indicates the appropriate selling strategy.
E) minimizes the competition's ability to succeed.

F) A) and E)
G) A) and D)

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Which of the following best illustrates one of the applications of marketing research; monitoring marketing performance?


A) Marketing research managers closely overseeing the work of subordinates in the marketing research industry.
B) Describing the return on investment of firms using or not using marketing research.
C) Tracking research that monitors how well products are performing in the marketplace.
D) Providing closed-circuit TV to monitor the actions of marketing researchers practicing in the field.
E) Setting up a consumer complaints system.

F) A) and B)
G) A) and C)

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A marketing strategy consists of selecting a target market and designing the "mix":


A) as quickly as possible.
B) necessary to satisfy the wants and needs of that target market.
C) that puts company objectives first.
D) that focuses on production.
E) communicates price to the target market.

F) A) and B)
G) All of the above

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The Marketing Research and Intelligence Association (MRIA) recognizes that respect and cooperation of Canadians as potential research subjects form the core of the marketing research industry.

A) True
B) False

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Successful companies know and understand the customer so well that the product conceived, priced, promoted, and distributed by the company is ready to be bought as soon as it is possible.

A) True
B) False

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An external supplier firm may organize themselves by customer type.

A) True
B) False

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The fact that a manager uses marketing research means that the decisions based on the research are error-proof.

A) True
B) False

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Who is recognized today as the "Father of Marketing Research?"


A) A.C. Nielsen
B) Charles Coolidge Parlin
C) N.W. Ayers
D) Angus Reid
E) Jack Honomichl

F) C) and D)
G) A) and B)

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Pricing tests are an example of a type of research that monitors marketing performance.

A) True
B) False

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Abe would like to locate a new unit of his franchised fast-food restaurant chain. He orders an evaluation of several city blocks from a marketing research firm. The research firm will determine the population, population growth, income, and other important demographic information for the defined geographical area. The classification of marketing research activity will the company will be performing:


A) Improving marketing as a process
B) Identifying market opportunities and problems
C) Monitoring marketing performance
D) Generating, refining, and evaluating potential marketing actions

E) C) and D)
F) A) and B)

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Which of the following professional organizations currently represents the marketing research industry in Canada?


A) Marketing Research and Intelligence Association (MRIA)
B) Professional Marketing Research Society (PMRS)
C) Canadian Association of Market Research Organizations (CAMRO)
D) Canadian Survey Research Council (CSRC)
E) Canadian Marketing Association (CMA)

F) A) and B)
G) None of the above

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Standardized service firms collect information that is made available to multiple subscribers in a standardized form.

A) True
B) False

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The need for marketing research emerged when the Industrial Revolution led to manufacturers producing goods for distant markets.

A) True
B) False

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The Canadian Marketing Association's definition of marketing stresses that the function of marketing should be to create a sale that generates high profits for the firm.

A) True
B) False

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Doss is vice president of marketing research for General Mills. The chefs at General Mills bring three new cookie recipes to Doss. Doss wants to know which of these three cookie recipes would be most preferred by consumers. Which component of General Mills' Marketing Information System (MIS) would Doss use in order to provide him with this information?


A) internal reports
B) marketing research
C) marketing intelligence
D) marketing decision support system

E) B) and C)
F) A) and C)

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One of the key issues facing the latest MRIA code centre is the rights of the respondent, especially with regard to privacy and interviewing children.

A) True
B) False

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______________________ is a set of business practices designed to plan for and present an organization's products or services in ways that build effective customer relationships.


A) Marketing
B) Marketing research
C) Market research
D) Strategic marketing
E) Marketing intelligence

F) C) and D)
G) B) and E)

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