Question 1

Boring, tedious jobs generally reduce people's perceptions of their

Accepted Answer

A)   self-esteem.
B)   anxiety.
C)   tolerance for pain.
D)   level of extroversion.
E)   self-efficacy.F) All of the above
G) A) and B)

Question 2

Charles has important clients in town who want to have dinner, but his mother has a plumbing leak and has asked him to come over and shut off the water until she can get it fixed tomorrow. Charles is experiencing

Accepted Answer

A)   role ambiguity.
B)   burnout.
C)   learned helplessness.
D)   role conflict.
E)   role overload.F) B) and D)
G) B) and C)

Question 3

Investors who are more likely to buy a stock if they see something about it in the news or if it has a high one-day return provide an example of the recency effect.

Accepted Answer

A) True 
 B)False

Question 4

Workplace stress diminishes all of the following EXCEPT

Accepted Answer

A)   positive emotions.
B)   job satisfaction.
C)   organizational commitment.
D)   job performance.
E)   job turnover.F) C) and E)
G) All of the above

Question 5

Which of the following is a personal driver of employee engagement?

Accepted Answer

A)   job characteristics
B)   leadership
C)   stressors
D)   organizational climate
E)   personalityF) A) and D)
G) B) and E)

Question 6

Which of the following is a common reason that some women face a glass ceiling?

Accepted Answer

A)   poor goal setting
B)   inability to motivate others
C)   lack of mentors
D)   poor financial performance
E)   inability to produce high-quality workF) All of the above
G) B) and D)

Question 7

What is one of the most important skills a job candidate can have? Is there any way to raise emotional intelligence, and if so, how? Suggest some ways you might improve your own emotional intelligence.

Accepted Answer

Although parts of EI represent stable tr...

Question 8

________ is the extent to which employees have positive or negative feelings about various aspects of their work.

Accepted Answer

A)   Job involvement
B)   Job satisfaction
C)   Organizational commitment
D)   Job performance
E)   Job enrichmentF) B) and C)
G) C) and D)

Question 9

How are values different from attitudes?

Accepted Answer

A)   Values are consistent over time.
B)   Values are directed toward specific objects.
C)   Values are a learned predisposition toward an object.
D)   Values directly influence our behavior.
E)   Values have three components.F) A) and B)
G) A) and C)

Question 10

Kwan has a Master's degree in psychology, but he is working at a sunglasses cart in the mall. He is currently experiencing

Accepted Answer

A)   reverse discrimination.
B)   the glass ceiling.
C)   attribution.
D)   underemployment.
E)   overemployment.F) A) and B)
G) A) and C)

Question 11

Which emotional intelligence trait tends to be empathetic?

Accepted Answer

A)   social awareness
B)   self-awareness
C)   self-efficacy
D)   self-management
E)   relationship managementF) D) and E)
G) C) and E)

Question 12

When others' expectations exceed one's ability, ________ occurs.

Accepted Answer

A)   burnout
B)   learned helplessness
C)   role overload
D)   role conflict
E)   role ambiguityF) B) and C)
G) All of the above

Question 13

A(n)  ________ program includes plans to help employees cope with stress, burnout, substance abuse, health problems, and family issues that influence job performance.

Accepted Answer

A)   holistic wellness
B)   employee assistance
C)   counterproductive behavior
D)   employee engagement
E)   career counselingF) A) and B)
G) A) and C)

Question 14

Margarita believes that she controls her own destiny. She is a rather shy person who is extremely dependable and responsible, and her coworkers respect her greatly. Margarita has a(n)  ________ locus of control and would rate high on the ________ dimension of personality.

Accepted Answer

A)   external; extroversion
B)   neutral; agreeableness
C)   internal; conscientiousness
D)   unstable; openness to experience
E)   positive; emotional stabilityF) B) and C)
G) C) and D)

Question 15

The Americans with Disabilities Act requires employers to

Accepted Answer

A)   hire all qualified persons with disabilities who apply.
B)   actively solicit job applications from persons with disabilities.
C)   hire quotas of qualified persons with disabilities.
D)   reasonably accommodate an individual's disability.
E)   hire persons with disabilities to qualify for tax breaks.F) A) and E)
G) A) and B)

Question 16

Which of the following is NOT a trait of emotional intelligence?

Accepted Answer

A)   self-awareness
B)   self-sufficiency
C)   relationship management
D)   social awareness
E)   self-managementF) A) and E)
G) C) and D)

Question 17

Which generation is the largest adult generation in the United States?

Accepted Answer

A)   traditionalists
B)   Centennials
C)   Generation X
D)   baby boomers
E)   MillennialsF) None of the above
G) B) and C)

Question 18

The three components of ________ are affective, cognitive, and behavioral.

Accepted Answer

A)   values
B)   stress
C)   job satisfaction
D)   personality
E)   attitudesF) C) and E)
G) B) and C)

Question 19

The statement "Mackenzie is slow to return phone calls" reflects the ________ component of an attitude.

Accepted Answer

A)   behavioral
B)   decisional
C)   perceptual
D)   affective
E)   cognitiveF) A) and B)
G) A) and C)

Question 20

Describe the three types of symptoms of negative stress and provide examples of each.

Accepted Answer

• Physiological signs: Lesser physiologi...

Exam 11: Managing Individual Differences and Behaviour: Supervising People As People

What is one of the most important skills a job candidate can have? Is there any way to raise emotional intelligence, and if so, how? Suggest some ways you might improve your own emotional intelligence.

Correct AnswerverifiedAlthough parts of EI represent stable tr...View AnswerShow Answer

The Americans with Disabilities Act requires employers to

Correct AnswerverifiedShow Answer

The three components of ________ are affective, cognitive, and behavioral.

Correct AnswerverifiedShow Answer

Which emotional intelligence trait tends to be empathetic?

Correct AnswerverifiedShow Answer

Which generation is the largest adult generation in the United States?

Correct AnswerverifiedShow Answer

A(n) ________ program includes plans to help employees cope with stress, burnout, substance abuse, health problems, and family issues that influence job performance.

Correct AnswerverifiedShow Answer

Which of the following is a common reason that some women face a glass ceiling?

Correct AnswerverifiedShow Answer

Kwan has a Master's degree in psychology, but he is working at a sunglasses cart in the mall. He is currently experiencing

Correct AnswerverifiedShow Answer

________ is the extent to which employees have positive or negative feelings about various aspects of their work.

Correct AnswerverifiedShow Answer

Investors who are more likely to buy a stock if they see something about it in the news or if it has a high one-day return provide an example of the recency effect.

Correct AnswerverifiedShow Answer

Charles has important clients in town who want to have dinner, but his mother has a plumbing leak and has asked him to come over and shut off the water until she can get it fixed tomorrow. Charles is experiencing

Correct AnswerverifiedShow Answer

Which of the following is a personal driver of employee engagement?

Correct AnswerverifiedShow Answer

When others' expectations exceed one's ability, ________ occurs.

Correct AnswerverifiedShow Answer

Which of the following is NOT a trait of emotional intelligence?

Correct AnswerverifiedShow Answer

Boring, tedious jobs generally reduce people's perceptions of their

Correct AnswerverifiedShow Answer

How are values different from attitudes?

Correct AnswerverifiedShow Answer

Margarita believes that she controls her own destiny. She is a rather shy person who is extremely dependable and responsible, and her coworkers respect her greatly. Margarita has a(n) ________ locus of control and would rate high on the ________ dimension of personality.

Correct AnswerverifiedShow Answer

Describe the three types of symptoms of negative stress and provide examples of each.

Correct Answerverified• Physiological signs: Lesser physiologi...View AnswerShow Answer

Workplace stress diminishes all of the following EXCEPT

Correct AnswerverifiedShow Answer

The statement "Mackenzie is slow to return phone calls" reflects the ________ component of an attitude.

Correct AnswerverifiedShow Answer

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Although parts of EI represent stable tr...
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Margarita believes that she controls her own destiny. She is a rather shy person who is extremely dependable and responsible, and her coworkers respect her greatly. Margarita has a(n) locus of control and would rate high on the dimension of personality.

Correct Answer
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Correct Answer
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• Physiological signs: Lesser physiologi...
View Answer

Correct Answer
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Correct Answer
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