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A ____ is a device that forwards data on a network.


A) router
B) server
C) format
D) protocol

E) None of the above
F) A) and B)

Correct Answer

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If you enter a start date, the ____ automatically changes to match the start date.


A) to-do date
B) task date
C) end date
D) due date

E) A) and B)
F) A) and C)

Correct Answer

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When you no longer need to use a(n) ____, you should delete it so that you do not have unwanted messages in your account.


A) template
B) wizard
C) RSS feed
D) Quick Part

E) None of the above
F) A) and B)

Correct Answer

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In ____ view, you can sort the list using any of the column heading buttons that are displayed.


A) Business Card
B) Phone
C) Card
D) People

E) A) and B)
F) A) and C)

Correct Answer

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You can have old items in Outlook automatically transferred to a(n) ____.


A) library
B) storage file
C) dead folder
D) index

E) B) and C)
F) A) and D)

Correct Answer

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Events do not occupy time slots on the Day view of the calendar, so they appear as ____ at the top of the calendar on the day they occur.


A) banners
B) ribbons
C) items
D) appointments

E) A) and D)
F) A) and B)

Correct Answer

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If you want to see tasks listed with their markings of High, Normal, and Low, you can display the tasks in the ____ view.


A) Status
B) Ranked
C) Prioritized
D) Detailed

E) A) and D)
F) B) and C)

Correct Answer

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You can change the ____ that are used by default.


A) Microsoft Office apps
B) data
C) programming instructions
D) fonts and colors

E) B) and C)
F) None of the above

Correct Answer

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CASE: You think that Outlook's Quick Parts feature might be of use to you but you are not sure. You turn to your colleague Nan for a brief tutorial.


A) Move a message to a folder marked as complete and read.
B) Select the content that you want to reuse.
C) Forward messages to members of your team.
D) Name and save the contents.

E) All of the above
F) None of the above

Correct Answer

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The more specific the keywords you use, the more results you will find.

A) True
B) False

Correct Answer

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Outlook automatically includes the day of the week when you enter a date in the Date box.

A) True
B) False

Correct Answer

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Once you mark a task as complete, Outlook removes it from the To-Do list and places it in the ____ list.


A) Finished
B) Completed
C) Done
D) Archive

E) A) and C)
F) B) and D)

Correct Answer

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Calendar options you can customize include the ____ and the current time zone.


A) calendar font
B) calendar template
C) calendar data set
D) Calendar Options button

E) A) and D)
F) All of the above

Correct Answer

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The ____ lists the contents of a selected folder.


A) message list
B) Navigation Pane
C) Reading Pane
D) message pane

E) B) and D)
F) A) and C)

Correct Answer

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When setting up an email account, you need to know basic information such as the email address and ____.


A) physical address
B) nationality
C) password
D) credit card number

E) B) and C)
F) C) and D)

Correct Answer

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A printed copy of an email should not be counted on as a backup.

A) True
B) False

Correct Answer

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Quick Parts are common building blocks that can be recycled and used again within your email messages.

A) True
B) False

Correct Answer

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In ____ view, you see the contacts in a list displaying phone information.


A) List
B) Phone
C) Individual
D) Contact Info

E) C) and D)
F) B) and D)

Correct Answer

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CASE: Tom is a golf pro, and he is using Outlook to manage his schedule. Some of his customers pay him for a single lesson, while others set up regular weekly lessons. In addition, Tom is coordinating the annual two-day tournament at his local golf course.


A) Recurring appointment
B) Recurring meeting
C) Recurring event
D) One-time appointment

E) C) and D)
F) B) and D)

Correct Answer

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To cancel a meeting, click the meeting in the appointment area and then click the ____ Meeting button.


A) Cancel
B) Delete
C) Remove
D) End

E) A) and B)
F) A) and C)

Correct Answer

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