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Coca-Cola is one of the world's largest manufacturers of beverages.It makes over 2,800 different beverage products,including sparkling drinks,waters,juices,juice drinks,teas,coffees,sports drinks,and energy drinks.The great variety of beverages made by Coca-Cola represents its product mix.

A) True
B) False

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Procter & Gamble (P&G) is a well-known producer of home and beauty products.Along with home and beauty products,P&G also markets pet products,prescription drugs,and small appliances.This range of products provides the company with product _____.


A) line height
B) line consistency
C) mix width
D) line depth
E) mix depth

F) A) and B)
G) C) and E)

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A _____ is everything,both favorable and unfavorable,that a person receives in an exchange.It can be tangible,intangible,a service,an idea,or a combination of these things.


A) brand equity
B) quality
C) warranty
D) transaction
E) product

F) B) and D)
G) B) and E)

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When Kyla wanted patio furniture,she visited stores that had outdoor furniture,including Home Depot,Lowe's,Target,and Howard Lumber Company to find the set that would look just right on her patio.If Kyla represents a typical patio furniture shopper,you know this product is a(n) :


A) homogeneous luxury product
B) shopping specialty good
C) operating supply good
D) convenience item
E) heterogeneous shopping product

F) A) and D)
G) A) and C)

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Which of the following is the best example of a shopping product for most consumers?


A) Washing detergent
B) Crackers
C) Soft drink
D) Digital camera
E) Magazine

F) A) and B)
G) A) and E)

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Kellogg's,Hanes,and General Electric are examples of a manufacturer's brand.

A) True
B) False

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Which of the following describes cooperative branding?


A) When advertising identifies a brand as a part that makes up another product
B) When two brands receive equal treatment,borrowing from each other's brand equity
C) When products are advertised together to suggest usage together
D) When advertising identifies a brand that should not be used with another product
E) When advertising identifies a family of brands

F) A) and B)
G) B) and D)

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_____ products are searched for extensively,and substitutes are not acceptable.These products may be quite expensive,and often distribution is limited.


A) Exclusive shopping
B) Homogeneous convenience
C) Branded shopping
D) Specialty
E) Heterogeneous convenience

F) B) and D)
G) A) and B)

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Product modification occurs when changes are made in how the product functions,its quality,or some aesthetic characteristic of the product.

A) True
B) False

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All of the following are benefits from organizing related items into product lines EXCEPT:


A) package uniformity
B) varying quality
C) advertising economies
D) efficient sales and distribution
E) standardized components

F) A) and D)
G) B) and E)

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When the manufacturer of French's classic yellow mustard introduced French's Dijon mustard,French's Honey mustard,and French's Sweet Onion mustard,it was an example of cobranding.

A) True
B) False

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Harrison wanted a gas water heater.He watched newspaper ads until he found one on sale.For Harrison the water heater is a(n) _____ product.


A) shopping
B) convenience
C) component
D) unsought
E) specialty

F) A) and D)
G) A) and E)

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Which type of warranty is a written guarantee?


A) Complete
B) Express
C) Implied
D) Explicit
E) Primary

F) C) and D)
G) B) and E)

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Which of the following may qualify for trademark protection?


A) Shapes,such as the Coca-Cola bottle
B) Catchy phrases,such as "Every kiss begins with Kay"
C) Abbreviations,such as Bud
D) Sounds,such as Intel's famous five-note jingle
E) All of the above.

F) B) and D)
G) B) and C)

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Procter & Gamble manufactures Tide laundry detergent,the best-selling brand in the United States.But is also offers Tide to Go,which is a stick product consumers can use to clean a spot on their clothing between washings,and small travel packets of Tide detergent.These other products are part of Tide's product line:


A) width
B) breadth
C) mix
D) depth
E) synergy

F) B) and D)
G) None of the above

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Choice Homes,Inc. ,based in Texas,built its reputation by building high-quality new homes,often at prices less than "used" ones.Choice Homes used mass-purchasing power,innovative high-tech communications among employees to coordinate the building process,and other entrepreneurial strategies to hold costs down.Its homes are primarily targeted at first-time homeowners-to-be in an effort to get people out of apartments so they can experience the "American Dream" of home ownership for the same price as rent.Choice Homes later developed the "Choice Classic" brand name for higher-end homes targeted at wealthier dual-income couples.The Choice Classic name was designed to capitalize on the reputation of Choice Homes,especially for current Choice home owners who are ready to "move up" to a larger home.Recently,Choice Homes started a third line of homes called "Reflections," which are expensive,custom-designed homes located in exclusive,prestigious neighborhoods. -Refer to Choice Homes,Inc.Choice Homes is considering acquiring a mortgage and title company to add to its marketing power in selling homes.This acquisition would expand the firm's:


A) product mix width
B) line breadth
C) product item width
D) product line length
E) product breadth

F) A) and B)
G) B) and E)

Correct Answer

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When consumers think of Nestlé,they probably think of chocolate.Historically,though,Nestlé's confectionary business is its weakest area.Based in Switzerland,it is the world's Nestlé largest food company,with a brand arsenal of Nescafe,Jenny Craig,Perrier,Purina,and PowerBar,just to name a few of its 30 product lines.Nestlé is hoping to become the "world's leading health,nutrition,and wellness firm" by spending billions of dollars on research and development of functional foods--foods that have pharmaceutical-like capabilities to enhance energy and heart,bone,gut,and other health.Nestlé wants consumers to see chocolate as a pharmaceutical product rather than just a treat.Part of this new focus includes streamlining their product mix by selling underperforming items or lines that do not fit its new direction.Critics claim this new focus could hurt the company's existing brands if the new products fail.Additionally,it may be an uphill battle convincing consumers that a company known for indulgence is now a wellness company. -Refer to Nestlé.After developing these new,functional products,Nestlé will have to change consumers' perceptions of its brands because it is known for indulgence,not wellness.Nestlé will have to _____ itself.


A) reinvent
B) reposition
C) rename
D) modify
E) standardize

F) D) and E)
G) A) and B)

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The value of company and brand names is referred to as:


A) brand equity
B) brand loyalty
C) brand power
D) brand equivalency
E) brand strength

F) A) and B)
G) A) and C)

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What is planned obsolescence? Give at least two examples.Is planned obsolescence ethical,or does it serve a function? Explain your answer.

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Planned obsolescence is the practice of ...

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Unsought products are often sold through:


A) aggressive personal selling
B) highly persuasive advertising
C) direct mail
D) dirct-response advertising
E) All of the above.

F) A) and D)
G) B) and E)

Correct Answer

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