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Why is it important that organisations only collect necessary personal information?


A) Collecting personal information is challenging and time-consuming.
B) Over-collection of personal information can increase risks of mishandling that information.
C) Organisations often don't have the resources available to do this type of collection well.
D) Collecting personal information can be expensive.

E) B) and D)
F) C) and D)

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What is the key to the sharing of tacit and explicit knowledge within and between organisations?


A) Knowledge services
B) Knowledge-management programs
C) Effective communication
D) Social networks

E) A) and C)
F) A) and B)

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After-action review is defined as a systematic process to extract the learning from an event or activity.

A) True
B) False

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Last week, Doug bought a new tent, sleeping bag and lantern from an online retailer. Today, while using Instagram, he notices that the advertisements are featuring items such as boots, camping stoves and backpacks. Which of the following is influencing the advertisements Doug sees?


A) Recommendation engines
B) Internet of Things (IoT)
C) Chatbots
D) Privacy impact assessments (PIA)

E) A) and D)
F) A) and C)

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An organisation provides knowledge workers with opportunities to engage in problem solving and decision making by


A) encouraging members to engage in critical thinking and questioning in order to analyse, evaluate and create new ideas as well as implement the decisions of the community.
B) encouraging members to develop individual processes and take unilateral decisions.
C) combining knowledge management and learning opportunities.
D) encouraging members to form social relationships which foster trust.

E) C) and D)
F) All of the above

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A

Knowledge resides in and is generated by people. Therefore, knowledge management


A) does not require additional training.
B) is about providing appropriate environment, motivation and role models.
C) predominantly involves people management.
D) predominantly involves the management of processes.

E) None of the above
F) A) and B)

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Knowledge gained from past cases should not be difficult to transfer to the current situation.

A) True
B) False

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The area of knowledge in an organisation which ensures that processes nurture and harness brainpower, and encourage knowledge sharing is


A) knowledge in processes.
B) organisational memory.
C) customer knowledge.
D) knowledge in people.

E) All of the above
F) A) and B)

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Some Internet of Things-related services are automated, but many others are not.

A) True
B) False

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False

Ethical big data is underpinned by clear guidelines about who owns the data, and who and how the collected and stored data can be accessed.

A) True
B) False

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While big data analysis provides insights to customer-focused organisations, it has not yet proven to be useful in other areas of society.

A) True
B) False

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What is the role of managers and leaders in relation to knowledge management? Discuss the influence managers and leaders have on the success of knowledge management within an organisation.

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Answered by ExamLex AI

Answered by ExamLex AI

Managers and leaders play a crucial role...

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Which phase of the SECI model happens when explicit knowledge is shared through systemic processes, is understood and becomes part of a person's basic information?


A) Socialisation
B) Externalisation
C) Combination
D) Internalisation

E) A) and C)
F) A) and D)

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Which step in the information life cycle is not a risk mitigation strategy?


A) Destroy or de-identify personal information that is no longer needed
B) Collect and hold personal information needed for service and tasks
C) Put into place strategies to protect personal information held
D) Embed privacy protections into personal information handling practices

E) All of the above
F) C) and D)

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What is knowledge management? What are the main features of effective knowledge management? How does knowledge management develop people and organisations?

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Answered by ExamLex AI

Knowledge management is the process of capturing, organizing, and sharing knowledge within an organization to improve efficiency, innovation, and decision-making. It involves creating systems and processes to gather and store information, as well as facilitating its dissemination to those who need it. The main features of effective knowledge management include: 1. Knowledge capture and creation: This involves identifying and documenting valuable knowledge within the organization, whether it's in the form of documents, best practices, or expertise from employees. 2. Knowledge organization and storage: Once knowledge is captured, it needs to be organized and stored in a way that makes it easily accessible to those who need it. This can involve using databases, intranets, or other digital platforms. 3. Knowledge sharing and dissemination: Effective knowledge management involves creating a culture of sharing and collaboration, where employees are encouraged to share their knowledge and learn from others. 4. Continuous improvement: Knowledge management is an ongoing process that requires regular review and updating of knowledge resources to ensure they remain relevant and useful. Knowledge management can develop people and organizations in several ways. For individuals, it can lead to increased learning and skill development as they have access to a wealth of knowledge and expertise within the organization. It can also foster a culture of collaboration and teamwork, as employees are encouraged to share their knowledge and learn from others. For organizations, effective knowledge management can lead to improved decision-making, as employees have access to the information they need to make informed choices. It can also lead to greater innovation, as employees are able to build on the knowledge and experiences of others. Additionally, knowledge management can help organizations avoid reinventing the wheel, as they can leverage existing knowledge and best practices to improve efficiency and effectiveness. Overall, knowledge management is a critical process for organizations looking to leverage their intellectual capital and drive continuous improvement and innovation. By capturing, organizing, and sharing knowledge effectively, organizations can develop their people and create a culture of learning and collaboration that drives success.

Tacit knowledge can be difficult to communicate to the rest of an organisation because it


A) cannot be taught to people.
B) cannot be transformed.
C) is taken as personal property.
D) is known only by an individual.

E) A) and C)
F) C) and D)

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Which of the following techniques for analysing big data enables the access, examination and integration of large amounts of historical data from multiple data sources?


A) Data visualisation
B) Predictive analytics
C) Data mining
D) In-memory analytics

E) All of the above
F) B) and C)

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The process of thinking in a logical way based on proof in order to form a conclusion or judgment is known as


A) case-based reasoning
B) knowledge structuring
C) evidence-based reasoning
D) knowledge-management enabling

E) A) and B)
F) A) and C)

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The purpose of data visualisation is to access, examine and integrate large amounts of historical data from multiple data sources.

A) True
B) False

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What are the five Vs of big data? Give an example of each and explain why it is important that organisations be able to manage, process and analyse the five Vs of big data.

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Answered by ExamLex AI

The five Vs of big data are volume, velo...

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