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Which of the following is not a good guideline for writing clearly?


A) Be sure the message is accurate and complete.
B) Use familiar words and phrases.
C) Emphasize compound sentences.
D) Avoid dangling expressions.
E) Eliminate unnecessary jargon.

F) C) and E)
G) A) and C)

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To give the statement "Our company is obsessed with ensuring the complete and total satisfaction of every customer" a more sincere and courteous tone, which of the following would you choose?


A) Our company is working night and day to satisfy every customer.
B) Our company will never rest until every customer is satisfied.
C) Our company works hard to ensure customer satisfaction.
D) Our company is always looking out for you, our valued customer.
E) Our company hopes that every customer is a satisfied customer.

F) A) and B)
G) C) and D)

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Writing "I am sure that you will agree" in a business letter conveys an appropriate level of confidence.

A) True
B) False

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Repeating a particular word in several sentences within a paragraph highlights separate ideas and demonstrates parallelism.

A) True
B) False

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Which sentence illustrates appropriate use of the active voice?


A) The academic reports were prepared by the associate vice president.
B) The office contest was suggested by Nick Anderson.
C) The First Bank and National Bank announced that they will merge.
D) The national budget reform will be announced later this week by the president.
E) The application for the loan extension is being processed today.

F) None of the above
G) B) and C)

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Explain how the placement of an idea affects its emphasis. Discuss how much emphasis each section of a message receives, and provide examples of what types of information should be placed in each section.

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The reader pays the most attention to th...

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Which sentence has the lowest "lard factor"?


A) The project is delayed due to the fact that the members are of the opinion that the results were tainted.
B) In the event that the project is canceled, please send a memo with regard to the cancellation to the president.
C) The president of the corporation plans to retire at the end of the fiscal year if profits remain high.
D) The customer complaint is pertaining to the recent standards for the purpose of providing safer children's toys.
E) In view of the fact that sales are increasing, each individual employee will receive a 3 percent bonus.

F) D) and E)
G) A) and D)

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What is a hidden verb? Why should you avoid hidden verbs? Give an example of a hidden verb and an appropriate revision.

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A hidden verb is a word that is used in ...

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Redundancy is an ineffective method of repeating and reinforcing an idea that you expressed earlier in your message.

A) True
B) False

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____ is the aspect of a verb that shows whether the subject of the sentence acts or is acted upon.


A) Emphasis
B) Voice
C) Tense
D) Participle
E) Parallelism

F) A) and B)
G) C) and D)

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To achieve coherence, effective writers use different terms for the same idea, such as manager and supervisor.

A) True
B) False

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Revise the following sentences to conform to standard business communication principles. Add appropriate details as needed to complete the ideas. a. After extensive recapitulation, the committee implemented a substantial modification in the company. b. The researcher should endeavor to measure how much the two groups deviate from each other on indispensable characteristics. c. The results of Cynthia's research are indispensable to the victorious completion of the communication project.

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a.After extensive review, the committee ...

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Short and simple words help business writers


A) impress their readers.
B) emphasize the receiver of the action.
C) use jargon to build credibility.
D) express their meaning without distracting readers.
E) use redundancy in appropriate situations.

F) B) and E)
G) A) and B)

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To emphasize an idea in a document, you can


A) put it in a simple sentence.
B) explain it in the second clause of a compound sentence.
C) position it after the topic sentence.
D) use parallel structure.
E) refer to it using the proper pronouns.

F) A) and B)
G) None of the above

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Which of the following sentences is a good example of parallel structure?


A) Our company offers both vacation pay but also employee discounts.
B) Our company is not only an industry leader and it is highly profitable.
C) Our company will merge with a start-up firm or sell its largest division or its manufacturing division..
D) Our company is also one of the largest in the field, not only the most profitable.
E) Our company will either boost its profitability or reduce its expenses.

F) B) and C)
G) B) and D)

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Two expressions that carry negative connotations are


A) compound-complex and redundant.
B) will not and cannot.
C) subjunctive and passive voice.
D) ethnocentrism and abstraction.
E) ambiguity and expletive.

F) A) and B)
G) A) and C)

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Which sentence does not contain a cliché or overused expression?


A) According to a review of the records, you paid your bill after the due date.
B) Please review the enclosed report and send your comments to the president before November 20.
C) It goes without saying that customer service representatives must be polite at all times.
D) I'd like to take this opportunity to thank the development team for its extraordinary effort on the project.
E) Under separate cover you will receive three copies of the contract.

F) C) and D)
G) A) and B)

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Believing that your decision is based on sound reasoning increases your risk of writing with less confidence.

A) True
B) False

Correct Answer

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Which statement contains a dangling expression?


A) Robert started analyzing the data after he told Jose about the deadline.
B) Mr. Carlton, our treasurer, spoke to the bank's managers on Thursday.
C) When you review a message, you should identify errors to be corrected.
D) David read the memo to Sammy, but he didn't like the new policy.
E) Michael asked Heather to make copies of the news article.

F) A) and B)
G) A) and E)

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Obvious flattery detracts from the sincerity of your message.

A) True
B) False

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