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In an iOS operating system,Siri uses traditional search engines to find important information for consumers.Siri is an example of a(n)


A) digital assistant.
B) firewall.
C) unicorn.
D) electronic wallet.

E) None of the above
F) B) and C)

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According to "Internet Usage Statistics" taken by Internet World Stats in July 2018,the continent with the least number of Internet users is


A) Europe.
B) Asia.
C) Africa.
D) Australia.

E) B) and C)
F) A) and D)

Correct Answer

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Which of the following is an example of a marketing website?


A) Amazon
B) Google
C) Wikipedia
D) Instagram

E) A) and B)
F) B) and C)

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Riya purchases a product online using her credit card.She receives the product after a few days.In which of the following ways can Riya commit payment fraud?


A) By asking the credit card issuer for a chargeback
B) By selling the product to her friend at a higher price
C) By returning the product to the seller and asking for a refund
D) By changing the mode of transaction

E) B) and C)
F) All of the above

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There are two main types of company websites: corporate website and intranets.

A) True
B) False

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Which of the following aspects of business-to-consumer (B2C) e-commerce allows marketers to focus on one-to-one marketing?


A) Product customization
B) Loss aversion
C) Free shipping
D) Psychological pricing

E) A) and B)
F) B) and D)

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Phishing is a series of discrete entries or posts that serve as a publicly accessible personal journal for an individual or organization.

A) True
B) False

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Broom-It Inc.is a company that manufactures bathroom accessories.It has a website that provides information about its products,its store locations,its history,and details about its customer loyalty programs.However,the website does not allow customers to make any purchases.In order to make a purchase,a customer needs to visit the company's physical stores.Broom-It's website is an example of a(n)


A) archive website.
B) marketing website.
C) corporate website.
D) phishing website.

E) C) and D)
F) B) and D)

Correct Answer

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C

_____ of U.S customers own at least two digital devices.


A) Two-thirds
B) Three-fourths
C) Four-fifths
D) Nine-tenths

E) None of the above
F) A) and D)

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A

Visa recently implemented a program asking credit card holders to "opt in" to use their cell phone location to help verify credit card transactions by location.Which of the following is most likely to be a reason for this measure?


A) To authorize location-based advertising
B) To ensure payment security
C) To encrypt customer information
D) To ensure accurate payment by customers

E) A) and C)
F) A) and B)

Correct Answer

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Which of the following is recommended for an effective blog?


A) Avoid conversations with the readers.
B) Maintain variations in the quality of the blog.
C) Avoid the inclusion of stories in the blog.
D) Update the blog regularly.

E) C) and D)
F) A) and B)

Correct Answer

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Mobile devices are a key driver in the growth of e-tailing.

A) True
B) False

Correct Answer

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The public exchange,a secure website at which a company and its suppliers share all types of data related to e-commerce,from product design through order delivery.

A) True
B) False

Correct Answer

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One of the biggest trends in e-commerce will be the blending of e-commerce with mobile messaging apps such as Facebook Messenger and Snapchat.

A) True
B) False

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Phishing is a high-tech scam to acquire sensitive information using e-mail or pop-up messages claiming to be from familiar businesses or organizations.

A) True
B) False

Correct Answer

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True

Which of the following scenarios exemplifies the concept of an omni-channel retail experience?


A) In addition to physical stores,a fashion brand launches a virtual store and a mobile application to make online shopping more convenient for its consumers.
B) An automobile manufacturer launches a website to disseminate information to consumers about its newly launched and existing vehicles.
C) A social media platform acquires a mobile messenger to extract information and provide customized ads to consumers based on their likes and dislikes.
D) An online retailer with no traditional brick-and-mortar stores becomes a mobile-only retailer.

E) A) and D)
F) C) and D)

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Global reach and customization are two of the benefits of e-commerce.

A) True
B) False

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Which of the following aspects of a company is benefitted by an effective publishing platform?


A) Its visibility
B) Its resource capability
C) Its supply chain operation
D) Its return on sales

E) A) and B)
F) A) and C)

Correct Answer

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Which of these are disputes among producers,wholesalers,and retailers?


A) Channel conflicts
B) Payment frauds
C) Electronic data interchanges
D) Private exchanges

E) None of the above
F) A) and C)

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Credit card payment is the most common with 60% of B2C transactions.

A) True
B) False

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