Question 1

Total quality includes all of the following EXCEPT

Accepted Answer

A)   preventing defects before they occur.
B)   achieving zero defects in manufacturing.
C)   designing products for quality.
D)   solving defect issues after they occur.
E)   living a philosophy of continuous improvement.F) A) and B)
G) C) and E)

Question 2

Using a particular software program at an expert level, compilation of an accounting statement, and writing advertising copy are all examples of ________ skills.

Accepted Answer

A)   technical
B)   public relations
C)   communicative
D)   interpersonal
E)   quantitativeF) B) and E)
G) A) and E)

Question 3

Leading involves

Accepted Answer

A)   mobilizing people to engage fully in their work.
B)   inspiring people to contribute their ideas.
C)   both mobilizing and inspiring people to engage fully in their work and contributing their ideas.
D)   motivating workers to come to work and execute top management's plans.
E)   analyzing day-to-day situations and involving workers in all decisions.F) C) and D)
G) C) and E)

Question 4

Raj Reddy, Vice President of Human Resources for Grandy Supply Corporation, is finding that competition for human talent is becoming fiercer. He has implemented creative solutions to leverage diversity of the labor force to the benefit of his organization. For example, Raj has found that ________ allows him to supplement his available staff, particularly during times of work overload.

Accepted Answer

A)   turning down new work orders
B)   hiring illegal immigrants
C)   slowing down production
D)   hiring older workers on a part-time basis
E)   decreasing time off for lunch and other breaksF) C) and E)
G) None of the above

Question 5

Explain how one gains customer loyalty.

Accepted Answer

To gain and maintain customer loyalty, m...

Question 6

________ is the set of skills composed of understanding oneself, managing oneself, and dealing effectively with others.

Accepted Answer

A)   Self-reliance
B)   Social capital
C)   Emotional intelligence
D)   Career management
E)   Social managementF) C) and D)
G) A) and D)

Question 7

GlobalMart Inc. periodically reviews the goals of the company. During the process, the managers of the company analyze their current strategies as compared to their competitors' strategies, determine goals that they will pursue, and decide upon specific actions for each area of the company to take in pursuit of these goals. With these actions, the managers are engaged in the management function of

Accepted Answer

A)   organizing.
B)   planning.
C)   goal coordination.
D)   controlling.
E)   leading.F) A) and E)
G) B) and C)

Question 8

Flatiron Inc. recently embarked on an effort to increase coordination and cooperation within the company. During the process, the managers of the organization reviewed and specified job responsibilities, grouped jobs into work units, and reallocated resources within the company. The managers were exercising the management function of

Accepted Answer

A)   planning.
B)   organizing.
C)   leading.
D)   controlling.
E)   budgeting.F) B) and D)
G) A) and D)

Question 9

A ________ serves as the spokesperson and champion for a work group dealing with external stakeholders.

Accepted Answer

A)   tactical manager
B)   team leader
C)   top-level manager
D)   resource allocator
E)   senior executiveF) A) and B)
G) A) and C)

Question 10

Which of the following is a result of controlling?

Accepted Answer

A)   Managers assemble and coordinate the human, financial, physical, informational, and other resources needed to achieve goals.
B)   Managers analyze current situations, anticipate the future, determine objectives, and decide on what types of activities in which the company will engage.
C)   Managers make sure the organization's resources are being used as planned and that the organization is meeting its goals for quality and safety.
D)   Managers motivate workers to come to work and execute top management's plans by doing their jobs.
E)   Managers create an organization chart by identifying business functions and establishing reporting relationships.F) A) and B)
G) C) and D)

Question 11

Maria, David, and Sylvia are concerned that their company will not survive the current recession. As experienced ________ managers, they are working collaboratively to develop new business strategies and work processes to effectively and efficiently support the company so that it can survive the current economic downturn and thrive in the coming years. Their employees are depending upon them to provide overall management of the company.

Accepted Answer

A)   frontline
B)   tactical
C)   top-level
D)   matrix
E)   knowledgeF) A) and D)
G) A) and C)

Question 12

As one of the key management functions, leading focuses on a manager's efforts to

Accepted Answer

A)   mobilize people to contribute their ideas.
B)   build organizations that are flexible and adaptive.
C)   make sure goals are met.
D)   identify opportunities for sustainable advantage.
E)   build a dynamic organization.F) C) and D)
G) A) and B)

Question 13

List and explain each of the five sources of competitive advantage.

Accepted Answer

The five sources of competitive advantag...

Question 14

________ is coordinating the human, financial, physical, informational, and other resources.

Accepted Answer

A)   Assembling
B)   Organizing
C)   Planning
D)   Grouping
E)   ControllingF) A) and C)
G) B) and E)

Question 15

Managers responsible for supervising the operations of an organization are referred to as ________ managers.

Accepted Answer

A)   strategic
B)   functional
C)   supervisory
D)   operational
E)   tacticalF) None of the above
G) C) and E)

Question 16

Describe what the work of quality gurus like W. Edwards Deming and J. M. Juran convinced other managers to do.

Accepted Answer

W. Edwards Deming, J. M. Juran, and othe...

Question 17

________ involves monitoring performance and making necessary changes.

Accepted Answer

A)   Budgeting
B)   Planning
C)   Organizing
D)   Leading
E)   ControllingF) A) and D)
G) A) and C)

Question 18

When a customer service manager works to defuse a situation with an irate customer, he or she is assuming a ________ role.

Accepted Answer

A)   liaison
B)   disturbance handler
C)   negotiator
D)   resource allocator
E)   leaderF) All of the above
G) A) and B)

Question 19

Alan is the lead attorney representing StoneWork, Inc. and he is in back-and-forth discussions with parties, inside as well as outside the firm, to finalize a contract with J. R. Jones Realty. Alan knows that, in his role as ________, he is making important business decisions for StoneWork.

Accepted Answer

A)   spokesperson
B)   liaison
C)   leader
D)   negotiator
E)   monitorF) None of the above
G) A) and B)

Question 20

Because products ________, a firm must adapt to new competitors and to consumer demands.

Accepted Answer

A)   will sell forever
B)   do not sell forever
C)   that are made well last forever
D)   with name brands are the only ones to sell forever
E)   that are tried and true are the best sellersF) B) and D)
G) B) and C)

Exam 1: Managing in a Global World

Alan is the lead attorney representing StoneWork, Inc. and he is in back-and-forth discussions with parties, inside as well as outside the firm, to finalize a contract with J. R. Jones Realty. Alan knows that, in his role as ________, he is making important business decisions for StoneWork.

Correct Answer
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List and explain each of the five sources of competitive advantage.

Correct Answer
verified
The five sources of competitive advantag...
View Answer

When a customer service manager works to defuse a situation with an irate customer, he or she is assuming a ________ role.

Correct Answer
verified

Using a particular software program at an expert level, compilation of an accounting statement, and writing advertising copy are all examples of ________ skills.

Correct Answer
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Correct Answer
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Correct Answer
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Total quality includes all of the following EXCEPT

Correct Answer
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Correct Answer
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Which of the following is a result of controlling?

Correct Answer
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A ________ serves as the spokesperson and champion for a work group dealing with external stakeholders.

Correct Answer
verified

Managers responsible for supervising the operations of an organization are referred to as ________ managers.

Correct Answer
verified

Correct Answer
verified

Because products ________, a firm must adapt to new competitors and to consumer demands.

Correct Answer
verified

Describe what the work of quality gurus like W. Edwards Deming and J. M. Juran convinced other managers to do.

Correct Answer
verified
W. Edwards Deming, J. M. Juran, and othe...
View Answer

As one of the key management functions, leading focuses on a manager's efforts to

Correct Answer
verified

________ is the set of skills composed of understanding oneself, managing oneself, and dealing effectively with others.

Correct Answer
verified

Explain how one gains customer loyalty.

Correct Answer
verified
To gain and maintain customer loyalty, m...
View Answer

Leading involves

Correct Answer
verified

________ is coordinating the human, financial, physical, informational, and other resources.

Correct Answer
verified

________ involves monitoring performance and making necessary changes.

Correct Answer
verified

Exam 1: Managing in a Global World

Alan is the lead attorney representing StoneWork, Inc. and he is in back-and-forth discussions with parties, inside as well as outside the firm, to finalize a contract with J. R. Jones Realty. Alan knows that, in his role as ________, he is making important business decisions for StoneWork.

Correct AnswerverifiedShow Answer

List and explain each of the five sources of competitive advantage.

Correct AnswerverifiedThe five sources of competitive advantag...View AnswerShow Answer

When a customer service manager works to defuse a situation with an irate customer, he or she is assuming a ________ role.

Correct AnswerverifiedShow Answer

Using a particular software program at an expert level, compilation of an accounting statement, and writing advertising copy are all examples of ________ skills.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Total quality includes all of the following EXCEPT

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Which of the following is a result of controlling?

Correct AnswerverifiedShow Answer

A ________ serves as the spokesperson and champion for a work group dealing with external stakeholders.

Correct AnswerverifiedShow Answer

Managers responsible for supervising the operations of an organization are referred to as ________ managers.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Because products ________, a firm must adapt to new competitors and to consumer demands.

Correct AnswerverifiedShow Answer

Describe what the work of quality gurus like W. Edwards Deming and J. M. Juran convinced other managers to do.

Correct AnswerverifiedW. Edwards Deming, J. M. Juran, and othe...View AnswerShow Answer

As one of the key management functions, leading focuses on a manager's efforts to

Correct AnswerverifiedShow Answer

________ is the set of skills composed of understanding oneself, managing oneself, and dealing effectively with others.

Correct AnswerverifiedShow Answer

Explain how one gains customer loyalty.

Correct AnswerverifiedTo gain and maintain customer loyalty, m...View AnswerShow Answer

Leading involves

Correct AnswerverifiedShow Answer

________ is coordinating the human, financial, physical, informational, and other resources.

Correct AnswerverifiedShow Answer

________ involves monitoring performance and making necessary changes.

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
verified
The five sources of competitive advantag...
View Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
verified

Correct Answer
verified

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
verified

Correct Answer
verified
W. Edwards Deming, J. M. Juran, and othe...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
To gain and maintain customer loyalty, m...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
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