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Exam 3: Effective Supervision Path to Success for New Managers

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Question 1

True/False

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It is always more efficient to read email as soon as it arrives rather than at set internals.

A) True
B) False

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Question 2

Multiple Choice

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Match the supervisory role with its description. -Evaluates goals,objectives,and future needs to prepare plans that provide the necessary resources and action items to achieve success

A) trainer
B) planner
C) scheduler
D) motivator
E) coach
F) controller
G) leader
H) recruiter

I) E) and H)
J) F) and G)

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Question 3

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Change that affects an entire organization is often called ________ change.

Which of these does John Kotter not cite as an obstacle that typically keeps change from succeeding?

What are the three elements of Kurt Lewin's system for changing people's behavior,skills,and attitudes?

Match the supervisory role with its description. -Teaches employees and coworkers new information and skills

As a ________,a supervisor evaluates goals,objectives,and future needs to prepare plans that provide the necessary resources and action items to achieve success.

Nearly every position in an organization,including supervisory positions,requires an understanding of technology and information systems.

Name two outcomes of globalization that changed how and where work gets done.

Only large corporations are affected by the trend towards globalization.

In which role do supervisors inspire their employees to perform at their best and achieve a common goal?

Supervisors generally are not involved in implementing major changes within an organization,such as implementing a new company vision.

In the workplace,the words ________ and supervisor are commonly used interchangeably.

Office manager,administrative manager,branch manager,and department supervisor are typical job titles for this position.

Match the supervisory role with its description. -Assists in identifying potential job candidates,screening applications,interviewing,and hiring new employees

Which of these is not something supervisors need to do in order to be an effective communicator?

Supervisors who have good political skills know how to get things done through support,cooperation,and effort from others.

Match the supervisory role with its description. -Prepares the schedule to ensure proper staffing and resources are available to meet production or customer needs

What type of skills lead to supervisors having the ability to say no and manage an ever-changing schedule?

What do you need to increase in order to develop emotional intelligence?