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The ________ reviews and approves plans for systems in all divisions.


A) project management group
B) project team
C) information systems steering committee
D) corporate strategic planning committee
E) board of directors

F) A) and C)
G) C) and D)

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Which type of planning tool shows each task as a horizontal bar whose length is proportional to the time required to complete it?


A) PERT chart
B) Gantt chart
C) Both a PERT chart and a Gannt chart
D) Scoring model
E) Portfolio analysis

F) B) and E)
G) A) and B)

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Which of the following would not be covered in the Management Strategy section of an information systems plan?


A) Acquisition plans
B) Progress reports
C) Organizational realignment
D) Management controls
E) Major training initiatives

F) A) and B)
G) All of the above

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The project team is supervised by information systems managers and end-user managers responsible for overseeing specific information systems projects.

A) True
B) False

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The goal of sociotechnical design is to create systems where the organization changes to fit the requirements of the technology.

A) True
B) False

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On average,private sector IT projects underestimated budget and delivery time of systems by more than ________ percent.


A) 30
B) 40
C) 50
D) 70
E) 80

F) A) and C)
G) C) and D)

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Which of the following is not a factor in the high failure rate of reengineering systems projects?


A) Employees' concerns about change
B) Resistance by key managers
C) Changes in career paths signaled by the new system
D) Changes in job descriptions signaled by the new system
E) Failures of the new technologies to perform according to plan

F) A) and C)
G) All of the above

Correct Answer

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The ________ is directly responsible for the individual systems project.


A) project management group
B) project team
C) IS steering committee
D) corporate strategic planning committee
E) systems planning committee

F) B) and C)
G) A) and E)

Correct Answer

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Internal integration tools:


A) enable a project to have sufficient technical support for projects with challenging and complex technology.
B) enable a project manager to properly document and monitor project plans.
C) portray a project as a network diagram with numbered nodes representing project tasks.
D) consist of ways to link the work of the implementation team with users at all organization levels.
E) enable end users to communicate with system developers.

F) None of the above
G) B) and C)

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What is the user-designer communications gap? Describe the differences between the types of concerns users and designers have about information systems.

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The user-designer communication gap refers to the tendency for users and information systems specialists to have different backgrounds,interests,and priorities.This often manifests itself in the types of concerns the two groups have about information systems; for example,while a user might simply be concerned whether the information system works properly,the designer is concerned with the demands that the system will put on the company servers.While users might be concerned with the procedures required to enter data into a new system,the designers are likely to be focused on where the data will be stored and the most effective technique to store it.

The relationship between users and information systems specialists has traditionally been a problem area for information systems implementation efforts.

A) True
B) False

Correct Answer

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Which of the following is not something you would use to control risk factors in an information systems project?


A) Internal integration tools
B) External integration tools
C) Formal planning tools and formal control tools
D) Capital budgeting models
E) Gantt charts

F) A) and E)
G) B) and E)

Correct Answer

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The difference between cash outflows and cash inflows is used for calculating the financial worth of an investment.

A) True
B) False

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Ergonomics is the interaction of people and machines in the work environment,including the design of jobs,health issues,and the end-user interface of information systems.

A) True
B) False

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________ methods rely on measures of cash flows into and out of the firm.


A) Scoring model
B) Portfolio analysis
C) Real options pricing
D) Capital budgeting
E) Cost effectiveness

F) B) and C)
G) A) and E)

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D

Which of the following would not be covered in the Budget Requirements section of an information systems plan?


A) Requirements
B) Potential savings
C) Difficulties meeting business requirements
D) Financing
E) Acquisition cycle

F) C) and D)
G) A) and C)

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To review a project's tasks and their interrelationships,you would use which of the following?


A) PERT chart
B) Gantt chart
C) PERT chart or a Gantt chart
D) Scoring model
E) Portfolio analysis

F) A) and D)
G) B) and E)

Correct Answer

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A

Which of the following statements about project risk is not true?


A) The more dollars spent on a project,the greater the risk.
B) The higher the number of implementation staff on a project,the lower the risk.
C) The higher the number of organizational units affected by a project,the greater the risk.
D) Very large-scale systems project have a failure rate that is 50 to 75 percent higher than that for other projects.
E) The organizational complexity of a system contributes to the complexity of large-scale systems projects.

F) All of the above
G) A) and B)

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User concerns and designer concerns are usually the same at the beginning of the project but may diverge later as the system is built.

A) True
B) False

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External integration tools:


A) enable a project to have sufficient technical support for project management and development.
B) enable a project manager to properly document and monitor project plans.
C) portray a project as a network diagram with numbered nodes representing project tasks.
D) consist of ways to link the work of the implementation team with users at all organization levels.
E) enable project team members to keep track of external costs of a project.

F) None of the above
G) B) and D)

Correct Answer

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